Top 10 Microsoft consultants in Canada & how to choose one

The right Microsoft consultants in Canada can be the difference between a smooth, successful technology project and one plagued by delays, budget overruns, and low adoption rates. Microsoft’s suite of business tools — including Dynamics 365, Microsoft 365, Power Platform, Azure, and the AI-powered Copilot — are powerful, but also complex. Without the right expertise, many organizations struggle to get full value from their investment.

Whether you’re a business upgrading your ERP, a professional services firm implementing a CRM, or a public-sector organization seeking better data management, having the right Microsoft partner ensures your project is designed correctly, deployed efficiently, and optimized for long-term results.

This guide explains what Microsoft consultants do, the benefits of working with one, and presents a curated list of the top 10 Microsoft consultants in Canada. You’ll also find practical advice for selecting the right partner for your needs.

What is a Microsoft consultant?

A Microsoft consultant is a technology expert specializing in the design, deployment, customization, and optimization of Microsoft’s enterprise solutions. They bridge the gap between your business goals and Microsoft’s technical capabilities, ensuring that every tool — from CRM to ERP to AI — is configured to support your strategic objectives.

Unlike general IT consultants, certified Microsoft consultants often work within official Microsoft Partner organizations. These partners have proven track records, employ certified professionals, and maintain direct access to Microsoft’s latest tools, training, and product roadmaps.

Their expertise covers a wide range of Microsoft solutions, including:

• Dynamics 365 CRM & ERP (Sales, Customer Service, Business Central, Finance, Field Service)
• Microsoft 365 (Teams, Outlook, SharePoint)
• Power Platform (Power BI, Power Apps, Power Automate)
• Azure cloud solutions
• Microsoft Copilot for AI-enhanced productivity and decision-making

What Microsoft consultants do?

1. Assess business needs

The first step is understanding your organization’s processes, challenges, and goals. For example, a Canadian manufacturing company might need better inventory tracking, while a non-profit could require improved donor relationship management. Microsoft consultants analyze your workflows, identify inefficiencies, and determine which Microsoft solutions best address them.

2. Design and configure solutions

Once needs are clear, consultants design a tailored solution. This might involve selecting the right Dynamics 365 modules, customizing dashboards, or creating automated workflows in Power Automate. The goal is to make the technology fit your business — not the other way around.

3. Implement and integrate systems

Microsoft consultants manage the technical implementation, ensuring all systems integrate seamlessly. For example, linking Dynamics 365 CRM with Outlook for unified communication or integrating Business Central ERP with your e-commerce platform.

4. Train and support users

Adoption is key to ROI. Consultants provide role-specific training and documentation, ensuring teams feel confident using the tools. For a Canadian bilingual organization, this means delivering resources in both English and French.

5. Optimize over time

Even after go-live, Microsoft consultants monitor performance, gather user feedback, and adjust configurations to improve efficiency. They can also guide you through adopting new Microsoft features as they’re released.

Benefits of working with Microsoft consultants

Expert guidance and reduced risk

Microsoft consultants bring tested methodologies that minimize errors and avoid common pitfalls. Their experience means you can trust the implementation will be right the first time.

Tailored solutions for your industry

A healthcare provider in Ontario and a logistics company in British Columbia have very different needs. Consultants ensure your Microsoft tools are adapted to your sector’s workflows, compliance requirements, and data management practices.

Faster time-to-value

By managing deployment, customization, and training, consultants accelerate the time it takes for your team to start seeing measurable results — whether that’s improved customer service metrics, faster financial reporting, or streamlined operations.

Access to the latest innovations

Certified Microsoft consultants stay up to date with product updates, new features, and AI capabilities, helping your organization adopt them before competitors do.

Top 10 Microsoft consultants in Canada

Below is our curated list of leading Microsoft consultants in Canada. All have demonstrated technical expertise, industry knowledge, and client success.

1. Gestisoft

Gestisoft is a Microsoft Solutions Partner with over 25 years of experience helping organizations across Canada digitally transform their operations. Their consultants are not only certified in multiple Microsoft product lines, but they also bring an industry-specific approach to each project.

Key strengths:

• Expertise across the full Microsoft stack: Dynamics 365 CRM (Sales, Customer Service, Field Service), ERP (Business Central, Finance), Microsoft 365, Power Platform, and AI-powered Copilot.
• A consultative approach that prioritizes business outcomes over technical checklists.
• Bilingual delivery in English and French, making them an ideal choice for national Canadian rollouts.
• Deep understanding of Canadian compliance requirements, including privacy laws, bilingual accessibility, and public sector regulations.

Gestisoft offers more than just technical implementation. They guide organizations through change management, process optimization, and user adoption to ensure that every Microsoft project delivers measurable ROI. From mid-sized enterprises to large institutions, their track record shows consistent delivery on time and on budget.

2. Alithya

Alithya is a large Canadian digital transformation consultancy with a significant Microsoft practice. They have a presence in multiple provinces and the ability to handle complex, multi-national projects.

Key strengths:

• Large team with hundreds of Microsoft-certified professionals.
• Specialization in Dynamics 365 Finance & Operations, Business Central, and enterprise-scale CRM deployments.
• Strong foothold in industries such as energy, finance, manufacturing, and healthcare.
• Capability to integrate Microsoft solutions with advanced data analytics and AI for predictive business insights.

Organizations that require large, enterprise-level rollouts with multi-country compliance often turn to Alithya for their scale, governance processes, and access to global Microsoft resources.

3. Hitachi Solutions Canada

Part of the global Hitachi Solutions network, this Canadian branch delivers Microsoft-focused consulting services with access to a worldwide pool of expertise.

Key strengths:

• Deep focus on Dynamics 365 CRM and ERP projects, particularly for manufacturing, retail, and public sector.
• Ability to leverage industry accelerators — pre-configured Microsoft solutions tailored to specific verticals, reducing deployment time.
• Strong integration capabilities, especially connecting Dynamics 365 with Azure-based applications.

Hitachi Solutions Canada appeals to organizations seeking the backing of a global brand but with a Canadian delivery team that understands local market nuances.

4. Encore Business Solutions

Encore is well known for its ERP and CRM expertise, with a history in Microsoft Dynamics that goes back decades.

Key strengths:

• Specialization in Dynamics GP and Business Central for financial and operational management.
• Expertise in customer engagement solutions within Dynamics 365 CRM.
• A strong reputation in Western and Central Canada for building long-term, trusted relationships with clients.
• Offers managed services to maintain and optimize Microsoft solutions after deployment.

Encore is a good fit for organizations that value stability, personal relationships, and a hands-on approach to support after go-live.

5. WatServ

WatServ is a Microsoft Cloud Services Provider that specializes in Azure, Dynamics 365, and Microsoft 365 solutions.

Key strengths:

• Extensive experience in cloud migration and optimization, helping organizations transition from on-premises systems to Microsoft’s cloud environment.
• A focus on managed services for organizations that want ongoing IT operations handled by experts.
• Proven track record in retail, manufacturing, and logistics sectors.

For companies prioritizing cloud infrastructure and security alongside Microsoft applications, WatServ offers the combined benefits of consulting and 24/7 cloud management.

6. BDO Canada LLP

Known primarily as a leading accounting and advisory firm, BDO also has a robust Microsoft consulting practice.

Key strengths:

• Specialization in ERP and CRM implementations that align closely with financial compliance and business process controls.
• Expertise in data analytics using Power BI and other Microsoft tools.
• Nationwide presence, enabling consistent delivery for multi-location organizations.

BDO’s dual expertise in finance and technology makes them a smart choice for organizations that must balance business growth with strict compliance and governance.

7. Sherweb

Sherweb is a Microsoft Cloud Solution Provider with strong SMB expertise and a focus on Microsoft 365 and Dynamics 365.

Key strengths:

• Specializes in Microsoft 365 productivity solutions and Dynamics 365 Customer Engagement.
• Provides managed IT services in addition to Microsoft consulting.
• Works extensively with small to medium-sized businesses, offering flexible pricing and support packages.

Sherweb is a strong fit for SMBs looking for a trusted partner who can manage both their Microsoft applications and IT infrastructure.

8. Velosio Canada

Velosio is a North American Microsoft partner with operations in Canada, offering full-service consulting for Microsoft’s business applications.

Key strengths:

• Specialization in distribution, manufacturing, and professional services industries.
• Strong rapid deployment methodologies for organizations needing quick go-lives.
• Focus on enabling clients to adapt quickly to market changes using Microsoft cloud solutions.

Velosio appeals to organizations needing agility and speed without compromising on solution quality or scalability.

9. Purely CRM

As the name suggests, Purely CRM focuses exclusively on Microsoft Dynamics 365 CRM and Power Platform projects.

Key strengths:

• Highly specialized focus means deep CRM expertise.
• Strong integration work between Dynamics CRM and third-party business systems.
• Agile, boutique consultancy approach with close client collaboration.

Purely CRM is ideal for organizations that want a highly specialized team for CRM and Power Platform work, without the overhead of a large consultancy.

10. F12.net

F12.net offers Microsoft consulting as part of its broader managed IT services portfolio.

Key strengths:

• Expertise in Microsoft 365, Azure, and Dynamics 365 solutions.
• Managed services model for clients who want end-to-end IT and Microsoft support.
• Focus on improving security, reliability, and productivity for Canadian SMBs.

F12.net is suited for organizations that want a single partner for both their Microsoft business applications and their overall IT operations.

How to choose the right Microsoft consultant?

Selecting a Microsoft consultant is not just about technical skills — it’s about finding a partner that aligns with your business goals, industry requirements, and internal culture. Here are six critical factors to evaluate before making your choice:

1. Verify Microsoft Partner credentials

Ensure the consultant holds an official Microsoft Partner designation, ideally Microsoft Solutions Partner status. This accreditation means they have demonstrated technical excellence, customer success, and continued investment in Microsoft technologies. Ask about their specific specializations (e.g., Business Applications, Modern Work, Data & AI) to see if they match your needs.

2. Evaluate industry-specific experience

A consultant experienced in your sector will better understand your regulatory requirements, typical workflows, and operational challenges. For example, a healthcare provider in Canada must comply with strict privacy laws, while a manufacturing company might prioritize supply chain visibility and predictive maintenance.

3. Look for proven methodologies

Ask the consultant about their project delivery methodology. Do they follow Microsoft’s Sure Step framework or an agile approach? Structured methodologies reduce risk, keep projects on schedule, and provide clear milestones for progress tracking.

4. Review case studies and client feedback

Real-world examples can reveal how the consultant handles challenges, communicates with clients, and ensures adoption. Look for case studies that resemble your situation in terms of industry, size, and complexity. Pay attention to whether the consultant delivered measurable results like cost savings, process automation, or improved customer satisfaction.

5. Assess support and training capabilities

Implementation is only half the battle — ongoing support, optimization, and user training are essential to maximize ROI. Ask if the consultant offers post-go-live support, training materials, and refresher courses for staff. For bilingual Canadian teams, confirm that resources are available in both English and French.

6. Check cultural and operational fit

Technology projects often fail because the consulting team doesn’t align with the client’s culture or pace of work. Choose a consultant who listens, adapts to your workflows, and can communicate effectively with all levels of your organization — from executives to front-line staff.

Choose Gestisoft as your Microsoft consultant

Gestisoft’s Microsoft consultants combine technical mastery with an understanding of Canadian business realities. They work closely with clients to design solutions that are not only functional but also strategically aligned with growth objectives.

As a Microsoft Solutions Partner, Gestisoft has access to advanced training, product insights, and support directly from Microsoft. Their expertise spans the entire Microsoft stack, enabling them to deliver fully integrated solutions that improve efficiency, enhance collaboration, and drive measurable ROI.

Selecting the right Microsoft consultants in Canada is a strategic decision with long-term impact. The right partner will guide you through complex technology choices, implement solutions efficiently, and ensure they deliver lasting value.

Gestisoft stands out for its combination of Microsoft-certified expertise, Canadian market knowledge, and client-focused approach. If you’re ready to unlock the full potential of Microsoft technologies in your organization, contact Gestisoft today for a consultation.