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Microsoft Dynamics 365

A CRM that keeps up with you

Experience unparalleled efficiency in customer relationship management. Gestisoft harnesses the power of this AI-driven platform to craft seamless customer experiences and operational excellence. Let us guide you through a world where technology meets practicality, ensuring your business not only keeps up but stands out.

  • Customer service excellence

    Empower your service teams with Dynamics 365 to deliver outstanding customer support, enhancing satisfaction and loyalty.

  • Streamlined sales processes

    Optimize your sales pipeline using Dynamics 365's AI capabilities, ensuring efficiency and accuracy in your sales strategies.

  • Intelligent customer insights

    Harness AI-driven insights to deeply understand customer needs and behaviors, enhancing personalized experiences and strategic decision-making.


Empower your sales force

With Dynamics 365 Sales at your fingertips, infuse your sales process with smart automation and real-time insights, seamlessly integrated into your team’s workflow. Accelerate your sales success, equip your team with the tools to navigate customer relationships more effectively and drive revenue growth.

  • AI-enhanced sales insights
  • Seamless integration
  • Sales forecasting precision

Customer Service

Enhanced service, enhanced loyalty

Transform customer service with Dynamics 365, employing AI to understand and meet customer needs effectively, ensuring every interaction is personalized and impactful. Deliver service that not only resolves issues but also wins customer loyalty through efficient and informed interactions.

  • Empowering agents with AI
  • Intuitive customer care
  • Streamlined service solutions

Customer Insights

Smart insights, smarter marketing

Transform your marketing strategy with Dynamics 365 Customer Insights. This tool merges data from various touchpoints, providing a comprehensive understanding of customer behaviors and preferences. Utilize advanced analytics for segmentation and targeting, enhancing customer engagement with personalized content.

Field Service

Optimized on-site service

Revolutionize your field service management with Dynamics 365 Field Service. Streamline scheduling, enhance on-site efficiency, and exceed customer expectations with a solution that delivers right-time, right-place service excellence.

  • Optimized scheduling
  • Inventory management
  • Mobile workforce
  • Customer communication
  • Predictive service

Standard Packaged CRM Offers

Pre-Configured Dynamics 365 CRM Solutions

Discover our specialized Dynamics 365 CRM packages, crafted for rapid deployment and efficiency. These pre-configured solutions are specifically designed to meet the unique demands of sales and customer service sectors, ensuring swift, effective setup and outstanding results.

Contract Management

Automate your contracts in just a few clicks

Say goodbye to missed deadlines. Our Contract Management app automates and streamlines your contract renewals, bringing efficiency and serenity to your workflow.

Don't take our word for it!

  • Energy

    We had initially had excellent references on Gestisoft regarding their services. We were charmed to meet a very well-structured team dedicated to its customers. It's a real pleasure to work with such passionate people.

    David Lafrance
    Director, Data and analytics
  • Transportation

    The addition of Gestisoft to our team has been more than relevant in meeting our CRM objectives. With its qualified and certified players, Gestisoft has been a proactive and committed partner in addressing our daily challenges.

    Caroline Maltais
    Head of Client Solutions Development
  • Services

    Everything has changed! We have better tracking capability that allows us to effectively manage our leads and opportunities. Our dashboard provides us with greater insight into opportunities and outcomes.

    Julie Bouffard
    Business Development & Marketing

Frequently asked questions

  • Microsoft Dynamics 365 stands out as an integrated, modular solution, offering seamless connectivity across various business applications like sales, marketing, and customer service. This integration not only prevents data duplication but also ensures up-to-date information across departments.

    Moreover, Microsoft's unique Power Platform enhances Dynamics 365's capabilities. It allows for process automation with Power Automate, custom app creation with Power Apps, and access to a vast range of add-ons from global Microsoft partners through App Source.

    The real edge, however, lies in Microsoft's proven reliability and ongoing investment in development, including in areas like artificial intelligence and the Internet of Things. With Dynamics 365, you get a comprehensive and flexible ecosystem, ready to meet both current and future organizational needs, and the convenience of hundreds of connectors for effortless system integration.

Have more specific questions?

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