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Support Plan

Tailored support for unmatched success

Gestisoft’s Customer Success support plans don’t just offer support—they provide a deep understanding and a thrust forward. Tailored to meet your specific needs, these plans turn your CRM and ERP challenges into opportunities, driving growth and innovation.

The Gestisoft approach

Your success engineered

At Gestisoft, we understand that your success is not a matter of chance— it's carefully engineered. With our Customer Success support plans, we blend technology, expertise, and a deep understanding of your business needs to create a blueprint for your growth and efficiency. Here's what sets us apart:

  • Prioritizing people

    Our support plans are built with a people-first philosophy. We understand that at the core of every business are individuals striving for success. Our approach is human-centric, ensuring that each interaction is personalized, caring, and aimed at fostering your team's growth.

  • Empathetic listening

    We listen not just to respond, but to understand and uncover the deeper needs of your business. Our support plans are infused with this understanding, ensuring that every solution we offer is a response to your voiced and unvoiced needs.

  • Agile responsiveness

    In an ever-changing business world, agility is key. Our support plans are dynamic, designed to quickly adapt to both market shifts and your evolving business needs, ensuring swift and effective solutions.

  • Continuous improvement

    Our support doesn't end with problem resolution. We're committed to your continuous improvement, offering regular health checks, updates, and optimization advice to keep your systems running smoothly and efficiently.

Your strategic support pathway

Amplify success with customer-centric flexibility

Gestisoft’s Customer Success Plan isn’t a one-size-fits-all, it’s a tailored experience that molds to the shape of your needs. We understand the dynamics of change and growth, hence we offer a plan that stretches to fit your unique business requirements, ensuring optimal use of your CRM and ERP systems. Experience a support system that adapts with you, ensuring you invest only where it counts.

  • Financial agility: Enjoy the freedom to manage your support expenses with a plan that allows you to purchase additional support hours only as you need them.
  • Cultivated expertise: Tap into webinars, health checks, and coaching sessions to cultivate your team’s prowess in harnessing Microsoft’s technology.
  • Adaptive support Model: Our services flex with your business, offering a suite of scalable options from Upgrade Assurance to strategic envisioning sessions.
  • Personalized service: Get direct access to our support coordinators and schedule sessions at your convenience, ensuring support is there when you need it, how you need it.

A symphony of features

Crafted for Harmony in your business ecosystem

Each note in the melody of our Customer Success Plan is composed to harmonize with your business's rhythm. From ensuring seamless updates to providing enriching knowledge sessions, our plan hits all the right notes to enhance your Microsoft solution's performance.

  • Update insurance

    Enjoy uninterrupted business symphonies with seamless system operations, even after Microsoft updates.

  • Monthly webinar

    Attune your strategies with insights from industry maestros in our informative webinars.

  • Envisioning session

    Compose your future successes with our experts in collaborative sessions that align with your business goals.

  • Included coordination

    Every ticket and request is conducted with finesse, ensuring a seamless support experience.

  • Annual health check

    Maintain the vitality of your systems with regular performance assessments, keeping them stable and robust.

  • Expert coaching

    Access up to 12 one-hour sessions of hands-on guidance to fine-tune your team's prowess.

  • Budget flexibility

    Conduct your financial orchestra with flexible plans starting as low as $226 per month, adapting the support to your evolving needs.

  • Unused hours credit

    Preserve your unused support hours—they accumulate like valuable notes, ready for your future compositions.

  • Tailored support

    Lead the tempo with self-service scheduling, giving you the power to orchestrate the support sessions as you see fit.

Our Customer Speak

Real Stories, real success

Working with Customer Success means having a team that's dedicated to our business and our needs. This team includes the Customer Success Manager as well as technical advisors and architects. They understand our business needs and can translate our vision into concrete and innovative elements. As the months pass, we really feel a greater understanding and support for our ecosystem, which means recommendations and developments are also accelerating. At Customer Success, we have peace of mind and a refreshing sense of confidence!

David Lafrance
Director, BI Development and Business Solutions

Discover how our comprehensive support plans have empowered businesses like yours to thrive. From enhancing productivity to ensuring peace of mind, read firsthand accounts of real-world successes and learn how our dedicated support can make a difference for you.

Beyond support

A partnership for progress

Dive into the world where support meets innovation. Gestisoft's support plans are not just about solving problems; they're about unlocking your business's full potential. Tailored to fit your needs, our support ensures you're always ahead, turning every challenge into a stepping stone towards success. Are you ready to step into a future where support is more than just assistance?