Citizen request management
Specialized in simplifying the citizen request management
$30.00 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Our platform seamlessly connects citizens and city services, offering an intuitive request management system that enhances public service, making it more efficient and enjoyable for everyone. By empowering your agents with tools that allow them to offer unmatched service, we help forge a happier, more cohesive community.
Gestisoft's Citizen Request Management solution is a comprehensive toolkit designed to elevate city operations and enhance community engagement. With a robust array of features tailored to streamline request processing and improve service delivery, our platform is aiming to optimize efficiency and foster more connected and satisfied citizens. By integrating advanced technology and intuitive design, were simplifying tasks for city workers and enriching the citizen experience.
Empower your 311 teams with a harmonized interface that centralizes information and functionalities, streamlining their workflow and enhancing efficiency across all service channels.
Our Citizen Request Management solution integrates seamlessly across communication platforms, enabling 311 agents to offer personalized, positive experiences to citizens through every interaction.
Equip citizens with intuitive self-service portals, complete with comprehensive knowledge bases and community forums, fostering independence and community engagement.
Provide citizens a mobile-friendly platform that enriches their experience and accessibility, showcasing your city's commitment to responsive and convenient services.
Leverage the strength of centralized Microsoft databases, ensuring the utmost protection of citizen data with our top-tier security measures.
Enhance operational efficiency with our solution's intelligent request management, eliminating redundancies and saving valuable time for 311 and field agents.
Empower your community with our user-friendly self-service portal, designed to streamline interactions between citizens and city services. This platform provides immediate access to information, enabling citizens to submit requests, track progress, and receive updates with ease. By enhancing transparency and accessibility, we foster a more engaged and informed community, ensuring that everyone can contribute to the city's well-being and improvement.
Our platform, powered by Microsoft Dynamics 365, offers 311 agents and managers swift access to comprehensive communication histories across all channels. This feature enhances case management efficiency, ensuring timely updates and resolutions.
Empower your decision-making with Civio 365's advanced analytics and dashboards. Create and track reports effortlessly, streamlining the response process to citizen inquiries for optimal service delivery.
Our citizen request management solution is your ally in reducing the 311 call center's operational costs. By cutting down on inbound calls, preventing duplicate requests, and automating workflows, we help cities achieve significant budget efficiencies.
Empower your 311 agents and field teams with our Citizen Request Management solution, a comprehensive tool designed to optimize their workflow and enhance operational efficiency. By centralizing data and automating key processes, this platform streamlines request management, allowing your teams to focus on delivering exceptional service. Elevate productivity and effectiveness across your organization, ensuring prompt responses and seamless coordination for a more responsive and agile service delivery.
Enjoy an all-in-one solution designed to improve your citizen request management at a competitive price.
Specialized in simplifying the citizen request management
$30.00 per user / per month
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