Activate personalized self-service solutions
Enable virtual agents for modern self-service solutions. Give your customers access to knowledge base articles and AI-assisted virtual agents to resolve issues quickly, so your agents can use their time to resolve more complex customer issues.
Chat with your customers on their favorite channel. Omnichannel support includes voice, instant chat, SMS, Facebook Messenger, WhatsApp, WeChat, Twitter DM, and Line, all from a unified agent desktop.
Anticipate the needs of your customers. See at-a-glance the conversation summary, the history of support interactions, and recent customer incidents.