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February 14, 2022
 in 
Cities (Civio 365)

How can cities use CRM to increase citizen engagement?

Technology and Software-as-a-Service (SaaS) platforms are increasingly being used by municipalities to address these issues. Cloud-based SaaS solutions for cities give a range of benefits for reaching and engaging residents, but they also bring major additional benefits, such as cost savings and database security upgrades.
February 8, 2022
 in 
Cities (Civio 365)

Why do cities need a 311 and citizen request management software?

Municipalities, counties, and state agencies of all sizes benefit from 311 and citizen request management platforms because they enable all participants to be well-informed 24/7 while successfully servicing their communities. Naturally, municipalities and public works departments are the most frequent users of citizen request management software, which converts service requests into actionable tickets that are then forwarded to the appropriate individuals for resolution.