February 8, 2022
Cities (Civio 365)
Why do cities need a 311 and citizen request management software?
Municipalities, counties, and state agencies of all sizes benefit from 311 and citizen request management platforms because they enable all participants to be well-informed 24/7 while successfully servicing their communities. Naturally, municipalities and public works departments are the most frequent users of citizen request management software, which converts service requests into actionable tickets that are then forwarded to the appropriate individuals for resolution.