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June 21, 2023
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Cities (Civio 365)

Why Do Cities Need a 311 and Citizen Request Management Software?

• Local and state governments use 311 and citizen request management software to manage the influx of citizen requests for non-emergency services. • 311 services help people with questions about municipal services, reporting graffiti, broken streetlights, potholes, building violations, tree trimming, and sewer inspections. • Local governments must use comprehensive citizen request management software that includes online and mobile applications.
February 14, 2022
 in 
Cities (Civio 365)

How can cities use CRM to increase citizen engagement?

Technology and Software-as-a-Service (SaaS) platforms are increasingly being used by municipalities to address these issues. Cloud-based SaaS solutions for cities give a range of benefits for reaching and engaging residents, but they also bring major additional benefits, such as cost savings and database security upgrades.