Citizen AI Agent
A simpler and more accessible public service
Respond to citizens, simplify your services
A trained digital agent for municipalities and public agencies
The Citizen AI Agent is preconfigured with the most frequently asked questions in municipal and public contexts. It can be adapted to your organization's rules, forms, and services.
- Administrative procedures: Guides for permits, certificates, registrations, etc.
- Municipal services: Waste collection, public works, road maintenance
- Local payments and taxes: Links to payment portals and tax information.
- Activities and events: Calendar of events and registration for local programs.
- Citizen reports: Report a problem (pothole, lighting, vandalism) and track its resolution
Simplify access to municipal services
An AI agent that answers before your call center even does
Every day, your teams receive the same calls: When is garbage collection? How do I report a pothole? Where can I pay my municipal tax?
With the Citizen AI Agent, these questions are answered instantly, 24/7.
Your residents get reliable information without waiting, and your employees can finally focus on the complex cases that really matter.
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Available 24/7
Provide immediate access to municipal information, even outside of business hours.
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Fewer calls and emails
Reduce recurring requests to your teams with automated responses.
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Integration with your public tools
Connected with your citizen portals, SharePoint, databases, and Microsoft services.
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Scalable according to your services
Easily add or modify topics covered: taxation, reporting, culture, roads, etc.
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Security via Microsoft 365
Security, compliance, and sovereign hosting in your organization's Microsoft environment.
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Accessible language
The agent speaks simply, adapts to the municipal tone, and understands citizens' natural requests.
Ready to simplify your citizen services?
Contact our team to schedule a demonstration and discover how the Citizen AI Agent can transform the relationship between your administration and your citizens.