Microsoft Copilot citizen agent
A simpler, smarter public service
Reduce pressure on your teams and give citizens instant access to municipal information, powered by Microsoft Copilot and Azure AI.
The Microsoft Copilot citizen agent integrates directly into your website and answers common questions 24/7 using your existing public content. It guides residents through administrative procedures, surfaces relevant links, and reduces repetitive requests before they reach your service desk.
Live in under 10 business days.
Cut costs, not service quality
Copilot is powerful. But what does it mean for your municipality?
Municipalities using AI powered citizen engagement are seeing:
- Up to 22% of website inquiries handled automatically
- Up to 27% reduction in certain service requests
- Hundreds of staff hours redirected to higher value work
- Faster response times for residents
Respond to citizens, simplify your services
A trained digital agent for municipalities and public agencies
The Citizen AI Agent is preconfigured with the most frequently asked questions in municipal environments and can be adapted to your organization’s rules, forms, and services.
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Administrative procedures
Guides for permits, certificates, registrations
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Municipal services
Waste collection, public works, road maintenance
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Local payments and taxes
Links to payment portals and tax information
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Activities and events
Calendar access and program information
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Citizen guidance
Direction toward the appropriate page, form, or department
Every day, your teams receive the same questions.
An AI agent that answers before your call center does
When is garbage collection?
How do I report a pothole?
Where can I pay my municipal taxes?
With the Citizen AI Agent, these questions are answered instantly, 24/7.
Your residents receive reliable information without waiting, and your employees can focus on the cases that truly require human expertise.
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Available 24/7
Provide immediate access to municipal information, even outside business hours.
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Fewer calls and emails
Reduce recurring requests to your teams with automated, accurate responses.
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Works with your existing environment
Deploys directly on your website and leverages your public content, without requiring integration into internal systems.
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Scalable according to your services
Easily expand topics covered such as taxation, reporting, culture, and infrastructure.
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Security powered by Microsoft Azure
Enterprise grade security, compliance, and governance.
Ready to simplify your citizen services?
Contact our team to schedule a demonstration and discover how the Citizen AI Agent can transform the relationship between your administration and your citizens.