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Omnichannel Citizen Engagement with Civio

Omnichannel Citizen Engagement Software Built on Microsoft Dynamics 365

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Citizens expect to interaction with their local government to be easy and direct. Multichannel citizen engagement software, like Civio, enables municipalities to meet that expectation, with tools to manage requests, inquiries, and all other communications.

Gestisoft helps municipalities design, implement, and support an omnichannel engagement approach that improves accessibility, operational efficiency, and service quality while aligning with municipal governance and procurement requirements.

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Meet residents where they are. And bring it all into one place.

Civio lets citizens connect with your city across multiple channels, web, email, phone, social, chat, and gives your team a centralized view of every interaction.

It’s more than multichannel. It’s true omnichannel: integrated, consistent, and trackable.

  • Convert citizen emails into structured requests, automatically categorized and assigned.



Benefits for your municipality

  • One system, one source of truth

    All channels feed into the Civio platform, so your team always sees the full story.

  • Fewer gaps and delays

    Every citizen interaction enters the same structured system—no more managing inboxes or chasing phone notes.

  • Faster first response times

    Auto-notifications, templates, and knowledge base links accelerate communication.

  • Improved internal coordination

    Shared views and notes reduce confusion and eliminate duplicated efforts.

  • Better service analytics

    Track which channels citizens use, how long responses take, and where to improve.

Your Partner for Modern Municipal Services

Gestisoft is a trusted Microsoft Partner with specializations in digital solutions for the public sector. For over 25 years, we have helped municipalities modernize their processes, improve service delivery, and better serve their communities. We work together with local governments to implement Civio, tailoring citizen request solutions to the ways municipalities work.


Ready to modernize your citizen services?

Let’s talk about your priorities and how Civio can support your digital service journey.

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  • Not at all. Most cities begin with portal and email, then layer in chat, social, or others based on resident demand.

  • Yes. All communications are centralized on the contact and request records—email threads, notes, attachments, and history.

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