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10 Tips to help cities choose a 311 and citizen request management solution

Empower cities to make informed decisions with our expert tips for selecting a 311 and citizen request management solution:

  1. Define your goals and requirements for the system.
  2. Research available options and assess their features and capabilities.
  3. Evaluate scalability and flexibility to accommodate future growth.
  4. Consider ease of implementation and user-friendliness.
  5. Assess integration capabilities with existing systems.
  6. Ensure compliance with data security and privacy regulations.
  7. Seek user feedback and references from existing clients.
  8. Compare pricing models and total cost of ownership.
  9. Review vendor support and maintenance services
  10. Conduct thorough demos and trials before making a decision.

Discover how these tips can guide cities in choosing the right solution to meet their citizen service needs.

Don't take our word for it!

  • Manufacturing

    Always attentive to our needs, the dedicated team never hesitated to take the time to review points generating concern in order to ensure a project that would meet our expectations from A to Z.

    Olivier Marotte, CPA
    VP of Finance
  • Consulting

    The Gestisoft team offered a high level of both business and technical experience to the project and actively listened to and grasped all needs. Their recommendations enabled our client to make the best choice and have access to Business Central's greatest features. Along with this knowledge, Gestisoft consistently maintained strong communication.

    Jean-Marc Giroux
    International Engagement Manager
  • Energy

    We had initially had excellent references on Gestisoft regarding their services. We were charmed to meet a very well-structured team dedicated to its customers. It's a real pleasure to work with such passionate people.

    David Lafrance
    Director, Data and analytics
  • Distribution

    Gestisoft's consultants come from the industry, so when we worked together, we spoke the same language and shared the same vision of what was important and necessary. They guided us in implementing industry best practices. Throughout the project, their industry expertise eliminated any potential irritants that might have risen from inexperience in the distribution environment.

    Frédérik Lajoie
    Vice President
  • Services

    Gestisoft was very responsive and proactive in adapting to the internal challenges we faced and ensuring that we met our objectives. We were very impressed with the work of everyone involved in the project.

    Julie Lachance
    Director, IT & Innovations
  • Manufacturing

    The solution delivered to us has significantly improved our production visibility. We are now able to track our production in real time, and have more accurate data on the costs of each production run.

    John Franceschini, CPA
    General Manager & President