Guide To Dynamics 365 Field Service Pricing

Microsoft Dynamics 365 Field Service is a specialized customer service module from Microsoft Dynamics 365 that aims at leveraging the Dynamics platform for a wide range of on-site customer service, including work order shielding to predictive maintenance. When evaluating Dynamics 365 Field Service pricing, businesses can understand the value it brings in managing such diverse tasks effectively.

It is a perfect fit for businesses who need to carry out several on-site service tasks such as installation, product demonstration, periodic maintenance, or issue resolutions at the customer’s home or on their office premises. Field Service can be made more effective and efficient with features like schedule optimization, asset management, invoice processing, and workflow coordination for field agents, and more. The Field Service platform provides a complete end-to-end solution for all field-related service tasks and customer support, powered by Dynamics 365.

Any service-oriented business that offers aftercare services and product maintenance can benefit significantly via the Field Service module. When considering Dynamics 365 Field Service pricing, it becomes evident that the investment aligns with improving customer experiences and retaining loyalty. For instance, a fiber cable utility company can use Field Service to address cable disconnections and outage issues efficiently, ensuring quick resolution times.

Some industries that can make great use of Field Service include:

• Utilities
• Health care
• Equipment maintenance
• Manufacturing and supply

The various roles that can effectively leverage Field Service features include customer service field technicians, service managers, dispatchers, and inventory managers. Understanding how these roles benefit helps justify the value derived from Dynamics 365 Field Service pricing.

Benefits Of Dynamics 365 Field Service

Here are some benefits you can experience by effective implementation of the Field Service module.

• Optimal use of resources

With integrated data services and AI-powered analytics, you can set up efficient scheduling to dispatch the best service personnel and technicians who can reach the service destination on time. Understanding Dynamics 365 Field Service pricing helps ensure that the investment aligns with maximizing resource optimization and efficiency.

• Save time and minimize errors

Automatic scheduling helps save time and makes the best use of available resources by quickly assigning the right technician for the task. The system takes care of automatic creation, scheduling, and dispatching of work orders, thereby reducing manual effort and manual error with respect to service tickets. Factoring in Dynamics 365 Field Service pricing allows businesses to weigh the value of these automated efficiencies.

• Service transformation

The quality of on-site customer service can be upgraded to include advanced options like web portal integration, proactive updates, and tracking of technician performance and customer experiences. The customer service will be transformed from being reactive to proactive with appointment reminders, comfortable follow-up, and monitoring issues. These enhancements are key when justifying the cost of Dynamics 365 Field Service pricing.

• Help technicians efficient

Technicians can be empowered with the Dynamics 360-degree views and real-time support to improve issue resolution time and build better customer relationships. With Dynamics 365 Field Service pricing, businesses can enable their technicians with tools that drive efficiency and customer satisfaction.

• Efficient management of service agreements

You get the necessary tools required to ensure quality service through managed service agreements, where every detail regarding installation, product information, contracts, and warranties is recorded and made easily accessible. Understanding Dynamics 365 Field Service pricing helps businesses assess the cost-effectiveness of these capabilities.

• IoT integration

Field Service can connect with the Internet of Things (IoT), facilitating better integration with the latest technologies and enabling remote issue resolutions. This advanced functionality adds significant value to Dynamics 365 Field Service pricing.

• Minimal learning curve

Technicians and service managers can quickly adapt to the platform as it requires zero coding knowledge and allows for easy deployment of mobile and web apps tailored to your business needs. The ease of use is an important factor to consider when evaluating Dynamics 365 Field Service pricing.

Additional Apps that can be paired with Dynamics 365 Field Service Pricing

Some of the additional apps and features provided by Dynamics 365 Field Service are explained below:

• Customer Insights

With a 360-degree view of customer data and knowledge management, Field Service provides technicians and service managers with the best insights for interacting with customers and arriving at the right resolutions faster. By leveraging AI-powered analytics and real-time insights, the platform helps understand customer intent, predict their needs, and take meaningful actions. These capabilities enhance operational efficiency and reduce administrative overhead in scheduling, work order management, and inventory management. Evaluating Dynamics 365 Field Service pricing ensures businesses can maximize the value of these advanced features.

• Remote Assist

Field Service can be easily deployed in mobile or web apps that are accessible anytime, anywhere. It also integrates seamlessly with IoT, efficiently gathering data from equipment sensors and product installations to enable remote monitoring and issue resolutions. These capabilities highlight the value proposition of Dynamics 365 Field Service pricing for businesses looking to enhance their service operations.

Remote assist is accessible on HoloLens, Android, or iOS devices, allowing technicians to resolve real-time issues even when they cannot be physically present at the service location. This feature helps identify problems early, alert customers and technicians, and provide swift resolutions. Connected Field Service streamlines troubleshooting and diagnosis processes, reducing costs and maximizing customer satisfaction—benefits that are crucial when assessing Dynamics 365 Field Service pricing.

• Guides

By utilizing Dynamics 365 Azure data collection and machine learning features, technicians can predict asset failures, automate diagnostics, and track past service history to ensure efficient service delivery. These advanced capabilities provide significant value, especially when considering Dynamics 365 Field Service pricing as part of your investment.

The Guides feature of the Field Service platform enables technicians to access assigned guides for each work order, allowing them to perform tasks with minimal errors. These guides provide step-by-step instructions, helping employees resolve issues safely and efficiently. This feature saves time, enhances productivity, and further emphasizes the value of Dynamics 365 Field Service pricing.

• Customer Voice/Forms Pro

The Forms Pro feature allows you to gather customer feedback and insights when a work order is completed, helping to collect valuable data and enhance your service offerings. By leveraging the Customer Voice (previously Forms Pro) feature, you can easily create customer survey forms and send them to your contacts upon completing every work order. Understanding how this functionality integrates into Dynamics 365 Field Service pricing highlights its value in improving customer satisfaction and operational efficiency.

The data collected can be seamlessly integrated across your organization, enabling a better understanding of customer needs and intent, which supports continuous service improvement.

What Are Microsoft Dynamics 365 Field Service Licenses?

The Field Service licenses are available in two pricing models. For your first use of the Dynamics 365 app, the price starts at $121.60 per user per month. For subsequent usage of the Dynamics 365 app, the price starts at $25.60 per user per month. These details are crucial for businesses evaluating Dynamics 365 Field Service pricing, as the subscription charges increase with the number of users.

The standard Field Service license includes the latest version of the Field Service Mobile app, which allows unlimited use of custom entities within the Field Service context.

Additionally, you can subscribe to add-ons like the Resource Schedule Optimization App. This app is licensed per resource included in the optimization process and supports unlimited use of schedule optimization on a daily, weekly, or ad-hoc basis. These add-ons provide businesses with flexibility and further enhance the value derived from Dynamics 365 Field Service pricing.

Full User

A full user subscribed to Dynamics 365 Field Service has access to all essential features. Field Service can also be accessed as part of other Dynamics 365 product plans, as listed below.

• Field Service is included in the Dynamics 365 Plan
• Field Service is included in the Customer Engagement Plan
• Field Service application

Additional Users

For each additional user, the subscription charge for utilizing the Field Service  platform will increase.

• Teams members

Field Service is included in the Team Members Dynamics 365 Customer Engagement offering, supporting up to 15 custom entities and providing limited use rights. These include access, read, and approve capabilities on Dynamics 365 app data and apps, such as the Dynamics 365 Mobile client app and web apps. While it covers basic functionality, it's important to note that key features are not supported under the Team Members license.

The excluded features include work orders, service agreements, scheduling, repairs and returns management, dispatch, teams support, Dynamics 365 forms, and more. For businesses requiring these capabilities, evaluating Dynamics 365 Field Service pricing for full licenses is essential to access the comprehensive functionalities needed for advanced service operations.

• Dynamics 365 Field Service Attach

Field Service licenses provide full user rights to all the Field Service  related apps, customer data, and general system use.

What Are Microsoft Dynamics 365 Field Service Pricing?

Below is an overview of Dynamics 365 Field Service pricing.

• Pricing for a user’s first Dynamics 365 app – starts from $121,60 per user/ month
• Price for a user that use already Dynamics 365 app- starts from $25.60 per user /month
• Additional apps: customer insights pricing + remote assist + guides + customer voice

The starting price of the subscription charges for the additional features are listed down:

• Remote Assist – $83.20 per user / month for first usage and $25.60 per user/ month for subsequent usage.
• Guides – $83.20 per user / month
• Customer insights – $1920 per tenant / month for first usage and $1280 per user/ month for subsequent usage.
• Customer Voice (Forms Pro) – $128  for 2000 survey responses  per tenant/month

This breakdown allows businesses to assess Dynamics 365 Field Service pricing and additional features based on their specific operational needs and budget.

Conclusion

Field Service is the perfect solution for delivering safe and efficient service assistance to your on-site customer locations, both in person and via remote assistance. When considering Dynamics 365 Field Service pricing, you’ll find it’s an investment that aligns with achieving better customer satisfaction and faster issue resolution.

Don’t let the technicalities of implementation overwhelm you—leave the task of integrating the Field Service solution to the experts.

We specialize in deploying the Field Service platform tailored to your unique business needs, ensuring a seamless transition to advanced service operations. Contact us today for a detailed demonstration and a discussion on how Dynamics 365 Field Service pricing fits into your strategy for maximizing efficiency and customer satisfaction.

If you have any questions, don’t hesitate to contact one of our experts!