Simple & Powerful
Manage efficiently your citizen’s requests, suggestions, and complaints
Quick access to request’s history
Civio 365, based on the Microsoft Dynamics 365 platform, allows your 311 agents and managers to have a quick view of all omnichannel communication. This timeline, at each citizen's request case level, allows quicker and better case management and update.
Reporting and dashboards
Make strategic, efficient, and quick decisions, based on analytics and dashboards. Civio 365, helps you generate reports and easely follow-up your citizen’s requests answering.
Control and minimize 311 agency budget
Civio 365 helps cities to better manage and minimize 311 call center budget, by decreasing the number of inbound calls, avoiding duplicated citizen’s requests, automating workflows, and much more!