Simple & Powerful
Offer an intuitive self-service portal to your citizens
Reduction in the number of calls
Offer your citizens several communication channels, adapted to their preference (phone, email or chat), while centralizing requests in one place.
Automate several functions like follow-up emails, autometed responses, and cases' assignement to the involved teams.
Offer real-time visibility to your citizens, but also to your elected officials, by allowing them to consult the status of their citizens' requests.
Support your citizens by answering their questions through frequently asked questions (FAQ), a chat service and an easy-to-access knowledge base.