Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Dynamics 365 Partner
Smart city consultant in Yukon
Digital transformation for close-knit communities, remote operations, and forward-thinking local governments.
Partner with a smart city consultant who understands the challenges—and possibilities—of modern service delivery in Yukon.
Partners & Certifications
Local government in Yukon: connected by community, stretched by distance
Yukon’s municipalities, regional authorities, and First Nations governments serve small populations across vast geography. With limited staff, evolving citizen expectations, and growing demand for digital services, municipal leaders across the territory need to find new ways to doing things.
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Fragmented service request intake
Citizen requests come in by phone, email, drop-in visits—or even Facebook comments. Without a single tracking system, things fall through the cracks.
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Minimal staff capacity
Most municipal teams in Yukon wear multiple hats. There's no time for repetitive data entry or tracking requests manually.
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Limited cross-department visibility
Requests often get handed off between departments, but without a unified system, collaboration breaks down.
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Difficulty reporting to stakeholders
CAOs and councils struggle to get clear, up-to-date service metrics—let alone prep reports for grants or audits.
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Geographic barriers to communication
Regional collaboration between communities or offices is slowed by distance, disconnected systems, and manual workflows.
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Residents expect more transparency
Citizens want to know what’s happening—and that their concerns are being heard and addressed. Most legacy systems can’t provide that feedback loop.
That’s where Civio comes to play: A modern request management system that works anywhere
Civio, built by Gestisoft on Microsoft Power Platform, centralizes all citizen service requests in one platform that’s cloud-based, accessible, and designed for small-to-medium-sized teams.
Whether you’re in Whitehorse, Dawson City, Watson Lake—or supporting multiple communities—Civio helps you capture and route citizen service requests from any source, track progress from open to resolved, share updates internally and with residents, automate routine admin work, report instantly to councils, departments or funding partners and keep your team aligned across locations.
Change how you manage citizen requests
What Civio delivers to Yukon municipalities
Smart cities start with the proper management and resolution of citizen requests. And that is exactly what Civio brings to municipalities in Yukon. Our smart city consultants will be delighted to shed more light on how we can assist you.
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A shared source of truth
All requests—from waste management to road maintenance—go into one system, reducing back-and-forth and guesswork.
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Clarity across all departments
Know what’s pending, who’s responsible, and how long resolution takes—at any moment.
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Collaboration from anywhere
Whether you're all in one office or split across communities, your team stays connected and productive.
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Automation that saves time
Route requests automatically, notify teams instantly, and track performance without extra admin work.
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Data for real decision-making
Real-time dashboards and exportable reports help leaders make informed, transparent decisions.
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A better citizen experience
Residents can submit, follow up, and feel heard—building trust and reducing repeat inquiries.
Book a free consultation with one of our smart city consultants
Yukon has long been progressive in the way that it wants to operate. And that is why building a smarter tomorrow is not only a choice, but a necessity. And that comes with the proper handling of citizen requests – by providing actionable, transparent and efficient communication.
And that is where Civio meets municipalities as well. Having proven its worth to other municipalities in Quebec, Civio serves as the bridge between municipalities and citizens to build trust, confidence and reliability.
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Case Study: What Yukon communities can learn from Laval
Ville de Laval faced a challenge familiar to many municipalities: disconnected service delivery, slow resolution, and minimal oversight.
The problem:
Manual processes and siloed systems delayed service and weakened trust with residents.
The solution:
With Civio, Laval created a unified platform across departments, automated service flows, and improved visibility at every level.
The result:
- Faster, more reliable service
- Real-time reporting
- Increased citizen confidence in local government
Make the move today
Deciding to stay in your comfort zone costs more to your community and citizens. Take the leap today and make the move to revolutionize your citizen request management process.
Why Yukon municipalities choose Gestisoft as their smart city consultant
More than just being a tech professional, Gestisoft is truly your partner when it comes to implementing Civio as well as support after implementation. We drive your communities towards the future with technology solutions that are non-invasive, game-changing and moment-defining.
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Deep understanding of your reality
We’ve supported dozens of local businesses— small and large—across Canada for over 25 years.
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Light footprint, powerful impact
Civio is built for small teams and remote operations. No servers, no maintenance—just results.
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Built on trusted technology
Microsoft Power Platform provides flexibility, security, and performance—hosted in Canadian data centres.
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We don’t just deploy—we consult
As your smart city consultant, we help define your goals, build your roadmap, and support you long after launch.
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Designed to grow with you
Whether you're modernizing a single department or coordinating services across regions, Civio scales with your needs.
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Training and support included
We ensure your team is confident and capable with live training, resources, and ongoing advisory support.
Build the Yukon of tomorrow—with smarter public services today
Yukon’s communities may be small—but their needs are big.
Give your team the digital tools to deliver faster, more accountable, citizen-first service.
Frequently Asked Questions
Have more questions about our smart city consultants? Or our solution – Civio? We answer them here.
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A smart city consultant helps local governments identify opportunities to improve service delivery, implement technology solutions, and support long-term change. Gestisoft combines technology, strategy, and support into one tailored service.
Have more questions about our smart city consultants? Or our solution – Civio? We answer them here.