Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Dynamics 365 Partner
Smart City Consultant in Saskatchewan
Digital tools for smarter service delivery—designed for Saskatchewan’s cities, towns, and rural communities.
Modernization doesn’t require massive teams or budgets with Civio.
Partners & Certifications
Serving more with less: Saskatchewan’s municipal reality
From Saskatoon to Swift Current, and across hundreds of rural communities and regional districts, Saskatchewan municipalities are being asked to do more—with fewer resources, older infrastructure, and increasing public expectations. We understand the pressure.
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Legacy systems, limited options
Many towns and cities are working with outdated tech that can’t scale, automate, or support modern demands.
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No clear line of sight
Citizen requests flow in from everywhere—email, phone, walk-ins—but there’s no shared system to track or manage them.
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Teams stretched thin
Staff are pulled in multiple directions, handling everything manually without the time or tools to improve workflows.
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Decision-making delays
Without up-to-date data, municipal leadership struggles to plan, respond, or justify resource allocation.
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Fragmented platforms
Disconnected software across departments means duplicated effort, lost context, and inconsistent service.
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Frustrated citizens
Residents expect digital communication, transparency, and fast resolution—but many municipalities can’t deliver consistently.
Introducing Civio: One system for every citizen request
Civio, developed by Gestisoft and built on Microsoft Power Platform, gives municipalities a unified, digital solution for managing every citizen service request.
From large urban centres to small-town offices, Civio helps Saskatchewan governments to centralize requests from all channels, route tasks automatically to the right departments, track progress in real time, measure performance and report effortlessly, improve internal collaboration and public trust.
What Civio brings to your team?
Civio is your next colleague/employee/partner who understands how to navigate the citizen request management pathway. Thanks to forward-thinking features, the platform can be used to better manage, track and resolve any citizen request or issue.
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One place for everything
All requests—from pothole repairs to bylaw complaints—are submitted, routed, and tracked in one central platform.
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Total visibility
Get real-time insight into which requests are open, who’s responsible, and how long resolution takes.
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Seamless coordination
Departments work together using shared information, automatic alerts, and built-in collaboration tools.
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Automation that works
Civio eliminates repetitive manual work and accelerates resolution with smart routing and task automation.
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Always audit-ready
Generate reports in minutes to share with council, meet provincial transparency standards, or respond to citizen inquiries.
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Empowered decision-making
Equip leadership with real-time data dashboards to support better planning, faster action, and measurable results.
Book a free consultation with our smart city consultants today
It should not be difficult to provide the best services to citizens in Saskatchewan. Now should it be a hurdle for municipalities to adopt new technologies and solutions that streamline and strengthen their processes.
That is why Gestisoft is here for you. As smart city consultants in Saskatchewan, we help bring your vision to life with Civio – our future-ready reimagined software solution that help to manage and resolve citizen requests easily. Contact us today to learn more about how we can assist your municipality.
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Case study: What Laval accomplished, Saskatchewan can too
Ville de Laval needed to unify departments, serve citizens faster, and gain visibility into request handling. They turned to Gestisoft—and Civio.
The challenge
Fragmented tools, long response times, no shared system, and mounting public pressure.
The solution
A centralized request management system on Microsoft Power Platform, configured to fit their departments and needs.
The results
- Response times significantly reduced
- Citizens received transparent updates
- Elected officials could track performance live
Make it happen today
It’s never too late to choose the best solution for your city. Grab your chance to implement Civio today.
Why Saskatchewan municipalities should choose Gestisoft
We understand that it is never easy to change things up, but with the right smart city consultants by your side, you can rest assured that your fears will dissipate and questions answered.
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We speak municipal
From small-town challenges to large-city integrations, our consultants understand public service inside and out.
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Microsoft-powered
As a certified Microsoft Solutions Partner, we build every deployment on a secure, scalable, and adaptable foundation.
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Canadian data residency
Civio is fully compliant with all federal and provincial privacy laws, with data hosted right here in Canada.
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Practical rollout
Our phased implementation plans reduce disruption and help you show quick wins from the start.
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Long-term partnership
From planning to post-launch optimization, our team supports you at every stage of your Smart City journey.
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No one-size-fits-all
We tailor every configuration to your municipal structure, service levels, and long-term objectives.
Let’s bring smart service delivery to Saskatchewan
You don’t need a big-city budget to make a big impact.
Let’s improve how your team works, how your citizens are served, and how your community sees the future.
Frequently Asked Questions
Have more questions about our solution, Civio? Or about our smart city consultancy services? We answer them here.
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A Smart City Consultant helps your municipality define its digital priorities, implement the right tools, and ensure successful long-term adoption. Gestisoft specializes in public sector transformation, powered by Microsoft technologies.
Have more questions about our solution, Civio? Or about our smart city consultancy services? We answer them here.