Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Dynamics 365 Partner
Smart City Consultant in Prince Edward Island
Digital tools built for small teams, tight budgets, and big community impact.
Work with a smart city consultant who understands PEI’s unique scale, pace, and public service expectations.
Partners & Certifications
Small teams, big expectations: The PEI municipal reality
From Charlottetown to Summerside and across PEI’s rural municipalities, local governments are tasked with delivering timely, transparent, and modern services—often with lean teams and limited resources.
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Too many requests, not enough visibility
Requests come from phone calls, drop-ins, forms, and emails—yet there’s no centralized system to track, assign, or monitor follow-ups.
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Manual work overload
Spreadsheets, paper logs, and inboxes make it hard for staff to stay on top of service delivery—especially in offices with just a few people wearing many hats.
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No real-time data
Mayors, clerks, and CAOs lack quick access to actionable information on request volumes, timelines, or departmental workload.
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Disconnected communication
Without a unified platform, staff waste time switching tools, chasing updates, or repeating tasks across departments.
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Unclear feedback for residents
Citizens don’t know if their request has been received, processed, or resolved—leading to frustration and repeat follow-ups.
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Pressure to modernize from all sides
Residents want online access and self-service; councils want transparency and accountability; staff want tools that make their jobs easier.
Choose Civio: A smarter solution for smaller municipalities
Civio, powered by Microsoft Power Platform, is a centralized citizen request management platform designed to help small and mid-sized municipalities simplify operations and elevate service.
It’s flexible, easy to use, and built to integrate with the tools you already use. With Civio, PEI municipalities can accept and organize service requests from all channels, automate task assignment and follow-ups, monitor performance in real-time, deliver faster, more consistent service and reduce administrative workload all while building trust through transparency and responsiveness.
What Civio delivers for municipalities in PEI
It’s become clear that citizens expect more from municipalities, and the latter want to grow and serve their communities better. Hence, adopting Civio is a step forward towards building the community that you’ve always wanted – one that is proactive, transparent and efficient.
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One hub for every citizen interaction
All requests—no matter how they arrive—are logged, categorized, and tracked in one platform accessible by every department.
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Clear, actionable dashboards
No more guesswork. Know how many open requests you have, where they are, and who’s handling them—at any time.
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Cross-department coordination
Make it easy for small teams to collaborate across Public Works, Administration, and Bylaw—all within Civio.
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Lighten the workload
Automate repetitive tasks like assigning requests, sending confirmation emails, and tracking resolution time.
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Easy reporting for councils
Generate detailed, presentation-ready reports for leadership, public meetings, or funding justifications—in minutes.
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Improve public confidence
Show residents their concerns are heard and handled—with real-time status updates and clearer timelines.
Get in touch with our smart city consultants today
Building the community of tomorrow is not an easy feat – but it’s not impossible. By integrating adequate technology and adopting digital tools that augment efficiency, you can be sure you’re on the right track. But where to start? Here’s where Civio comes into play.
Acting as a central reimagined CRM system, Civio is a dedicated platform that helps municipalities manage, assign and resolve citizen requests more efficiently. Contact our smart city consultants to get more information about the solution and plan a demo.
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Case Study: A proven model for citizen-first modernization
When Ville de Laval needed to transform service delivery across a growing city, they chose Civio. What they achieved applies everywhere—from large cities to smaller municipalities like those in PEI.
Before Civio:
- Slow service response
- Frustrated citizens
- Manual request handling with no reporting
After Civio:
- Centralized tracking for all departments
- Faster resolution of requests
- Full reporting capabilities and accountability
Your city deserves only the best
Building the community of your dreams should not be a bargain. We help you kickstart your journey towards a more efficient and intelligent city.
Why work with the smart city consultants at Gestisoft?
Change does not happen in a day. Hence, it’s important to have a partner by your side who would be able to weather the journey with you. Gestisoft brings years of expertise when it comes to software implementation, and we always deliver our best for you.
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Municipal experts
We’ve implemented Microsoft software for 25+ years—and we understand the demands on small teams with big responsibilities.
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More than software: a smart city consultant
We help assess your needs, guide your digital roadmap, and support your success from consultation to implementation.
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Powered by Microsoft
Civio is built on Microsoft Power Platform, a secure and proven foundation hosted on Canadian cloud infrastructure.
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Budget-conscious and scalable
Start small. Expand gradually. Civio is modular and adapts to your community’s size, goals, and capacity.
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Built for transparency and compliance
Civio supports public sector privacy standards and makes it easier to report to council, citizens, or funding agencies.
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Ongoing support you can count on
We don’t disappear after deployment. You’ll get training, guidance, and support to keep improving your service delivery over time.
Let’s bring smart, simple service to PEI
You don’t need a big city budget to deliver smart, responsive services.
Let’s modernize your citizen experience—starting today.
Frequently Asked Questions
Still have questions about Civio or our smart city consultancy services? We answer them here.
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A smart city consultant helps municipalities like yours modernize service delivery with digital tools, strategic planning, and hands-on support. Gestisoft works alongside your team every step of the way.
Still have questions about Civio or our smart city consultancy services? We answer them here.