Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Gold Partner
Smart city consultant in Ontario
Helping Ontario municipalities modernize citizen services, one smart solution at a time.
Discover a CRM system reimagined to suit municipalities needs by enabling better citizen requests management.
Partners & Certifications
Empowering smarter Public Services across Ontario
Ontario municipalities are under increasing pressure to improve service delivery, engage citizens more effectively, and adapt to the digital expectations of today’s residents.
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Aging systems
City managers and municipal CIOS are stuck with aging systems that no longer function properly.
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Overwhelming requests
With old systems come a backlog of service requests that are unfortunately left to accumulate.
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Transparency gaps
Clerks and administrative leaders do not have the transparency they need to provide consistent citizen services.
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Decision delays
Elected officials are stuck in their decision-making process and fail to respond in a timely manner.
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System silos
The IT department feels trapped with unintegrated systems, systems that work in silos and slowed processes.
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Unsatisfied citizen
All the issues impact negatively on the experience of the citizen, causing unsatisfaction and frustration.
Discover Civio: the number one citizen request management software
Civio is a powerful platform, created by Gestisoft, to help municipalities in Ontario better manage, assign, track and respond to citizen requests. Built on the 100% secure Microsoft Power Platform, Civio makes managing citizen requests easy and simple.
Building a smart city happens in phases, and one of them includes how to better manage the stakeholders you serve – citizens. Hence, Civio serves as a building block for future technological advances to happen when it comes to municipalities in Ontario.
How Civio helps municipalities in Ontario?
Our smart city consultants work closely with each municipality to help solve the issues you are facing when it comes to better handling of citizen requests.
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Unified systems
Say goodbye to disconnected requests intake. With Civio, all citizen requests taken across phone, email, web forms and walk-ins are centralized in one location.
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Real-time service tracking
Manual logs are a thing of the past. Civio provides real-time tracking of requests, helping staff monitor progress and performance with clear metrics and visibility.
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Collaborative departments
With a shared system, all departments have access to the same citizen data and service history—creating smoother workflows and consistent responses.
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Automate processes
Municipal teams are stretched thin. Civio reduces administrative workload through automation and smart routing, helping you serve more citizens without burning out your staff.
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Built for accountability
Whether for council reporting, audits, or public transparency, Civio helps you meet provincial requirements and open data standards through accurate, accessible reporting.
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Insight-driven decisions
With Civio’s built-in dashboards and reporting tools, elected officials and city managers can access real-time data to make faster, more informed decisions that align with citizen needs.
Book a free consultation with a Smart City Consultant
Ready to make your smart city dreams a reality? Contact us to book your free consultation session with one of our smart city consultants.
Our team would be delighted to answer to your queries, show you how Civio works and help you with the implementation. Above all, we ensure that you obtain only the best from us at all times.
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Success story with Civio: Ville de Laval
While based in Québec, the Ville de Laval project demonstrates the kind of smart city transformation Ontario municipalities can achieve.
The Challenge
Laval’s growing population created pressure on existing service request processes, which were fragmented, manual, and difficult to track.
The Solution
Gestisoft partnered with Laval to implement a centralized citizen request platform built on Microsoft Power Platform, integrated with their municipal systems and configured for local needs.
The Outcome
- Significant improvement in service request handling speed
- Greater citizen satisfaction with transparent tracking
- A unified platform used by all departments
- A model for other Canadian municipalities
Invest in the future, now.
Transform your citizen request management and resolution processes with Civio. Invest now and reap the benefits of having a fully optimized and powerful system that works for you.
Why Choose Gestisoft and work with our Smart City Consultants?
Gestisoft is not just a software company—we’re a trusted municipal advisor. For over 25 years, we’ve been helping governments across Canada implement digital solutions that deliver real results.
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Experience
We have deep expertise with municipal workflows and challenges, hence guaranteeing to provide you with a personalised software.
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Recognition
We are a certified Microsoft Gold partner and specializes in everything related to Microsoft solutions and platforms.
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Support
Our services do not stop at just consultation and implementation but also encompass training and regular follow-ups.
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Security
Civio is built on the Microsoft Power Platform which is 100% secure and in line with Canadian data privacy and residency standards.
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Analysis
Our smart city consultants will conduct an in-depth analysis of your citizen request resolution processes to provide solutions.
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Evolution
From basic implementation to continued collaboration, Gestisoft works with you and your evolving needs.
Ready to build a smarter municipality?
Whether you're just starting your digital transformation or ready to optimize existing systems, we’re here to help.
Schedule a Free Consultation with a Smart City Consultant at Gestisoft. Contact us today for a customized demo. Let’s make Ontario’s municipalities more connected, transparent, and citizen-focused—together.
Frequently Asked Questions
Have more questions about Civio, Gestisoft or how our smart city consultants work? We answer them for you here.
You may also contact us at 229, rue Yonge, Suite 400, Toronto, ON, M5B 1N9, Canada.
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A Smart City Consultant helps municipalities modernize and digitize their services through strategic planning, technology implementation, and change management. At Gestisoft, we specialize in guiding local governments through citizen service transformation using proven methodologies and the Microsoft Power Platform.
Have more questions about Civio, Gestisoft or how our smart city consultants work? We answer them for you here.
You may also contact us at 229, rue Yonge, Suite 400, Toronto, ON, M5B 1N9, Canada.