Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Dynamics 365 Partner
Smart city consultant in Nunavut
Bringing modern municipal services to remote, resilient communities.
Work with a smart city consultant who understands the infrastructure gaps, logistical challenges, and community priorities of Nunavut.
Digital transformation is possible—wherever you are.
Partners & Certifications
When distance and limited systems slow your teams down
In Nunavut, communities are widely dispersed, infrastructure is limited, and local governments are expected to deliver responsive, transparent services—often with minimal resources. That’s why digital modernization isn’t just helpful—it’s essential.
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No centralized request system
Requests come in by walk-in, phone, or even handwritten notes—but without a system, they’re hard to track and manage across teams.
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Limited access to digital tools
Many municipalities lack the infrastructure or resources for robust IT systems, making day-to-day service coordination a challenge.
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No way to monitor performance
Without reporting tools or request history, leadership can’t see trends, bottlenecks, or progress—and can’t demonstrate service levels to council or residents.
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Distance disrupts communication
When communities are separated by thousands of kilometres, manual coordination between departments or offices becomes slow and error prone.
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Short-staffed operations
Small teams juggle multiple roles, making it difficult to follow up, update residents, or track resolution timelines consistently.
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Expectations are rising
Even in remote communities, residents expect modern communication, clear service updates, and digital access—expectations that can’t be met with paper-based systems.
Introducing Civio: One platform for request management, built for the North
Civio, developed by Gestisoft and powered by Microsoft Power Platform, is a centralized request management solution that works anywhere—because it’s built in the cloud and designed to support teams of any size, in any location.
With Civio, Nunavut’s local governments and service organizations can track and manage citizen requests across all channels, automatically assign tasks and monitor resolution status, report to councils and funding agencies with clear data, reduce manual coordination between locations, improve citizen satisfaction with clearer updates and outcomes and access the system from anywhere with internet.
When traditions meet modernity
What Civio brings to Nunavut communities
It’s highly important for communities to feel heard, to know that their requests are not dropped into a sink hole – that there are public services out there who will take them seriously and follow up with them. And that is where Civio comes into play. The platform is built Marek simplify citizen request management, ensuring everyone feels seen and heard.
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Request intake made simple
Citizens submit requests by phone, web, or in person—and they’re all captured in one platform.
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Task tracking for small teams
Staff can assign, update, and complete requests without duplication or confusion.
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Coordination across distances
With cloud-based access, everyone sees the same data in real time, no matter how far apart they are.
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Smarter service delivery
Automation and dashboards help you reduce delays, monitor trends, and plan better.
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Built-in reporting
Easily share performance data with administrators, territorial governments, or grant funders.
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Digital accountability
Give residents visibility and updates—showing your commitment to transparency and follow-through.
Contact our smart city consultants at Gestisoft
There’s power in a community, and it’s even greater when everyone collaborates and work together. That is what we believe here at Gestisoft, and why we came up with Civio. More than just a digital platform, it’s a centerpiece of collaboration between cities and their citizens.
From gathering citizen requests to assigning them to the right person and solving them, the platform helps cities become more efficient. Contact our smart city consultants at Gestisoft to know more about the solution.
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Case Study: If it worked in Laval, it can work anywhere
Ville de Laval had a very different scale—but the same goal: improve how departments handle citizen service requests.
Before Civio:
- Manual coordination between teams
- Long service delays
- Limited ability to report or track performance
After Civio:
- Centralized, cloud-based system
- Real-time visibility
- Faster, more accountable service delivery
The same principles—coordination, visibility, accountability—apply to remote and rural communities across Nunavut.
Let’s join hands together to
Build the Nunavut of tomorrow
Where do you see Nunavut’s future? How do you envision it? We see it as a thriving, connected network of communities, all working together.
Where do you see Nunavut’s future? How do you envision it? We see it as a thriving, connected network of communities, all working together.
There’s nothing like working with someone who’s align with your vision. And that is what Gestisoft sets off from the get-go whenever we collaborate with a city or municipality in Nunavut.
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We know the public sector
For over 25 years, we’ve helped local companies modernize service delivery with Microsoft solutions.
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Tailored consulting
As a smart city consultant, we don’t just deploy software. We guide your team, configure solutions to your workflows, and build your digital roadmap.
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Technology built for accessibility
Civio is hosted on Microsoft’s Canadian cloud and works anywhere there’s internet access—no on-premises infrastructure required.
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Light footprint, big impact
Start small with one department or workflow. Expand at your pace based on need and capacity.
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Remote-ready support
We provide remote training, consultation, and ongoing support—wherever your community is located.
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Compliance and data security
Civio supports Canadian privacy laws and provides full data transparency for public administration.
Ready to build digital capacity in your community?
Even the most remote municipalities can deliver modern, responsive public service.
Start your journey with a smart city consultant who understands what it takes—and meets you where you are.
Frequently Asked Questions
Not sure what smart city consultancy involves? Questions about Civio? We got you covered below.
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We help municipalities and local governments plan and implement digital service strategies. That includes tools, training, and long-term guidance to improve operations and citizen engagement.
Not sure what smart city consultancy involves? Questions about Civio? We got you covered below.