Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Dynamics 365 Partner
Smart City Consultant in Nova Scotia
Future-ready public services for coastal cities, towns, and communities.
Work with a smart city consultant who understands Nova Scotia’s mix of history, geography, and innovation potential.
Partners & Certifications
The challenge: Big expectations, limited tools
Whether you're managing growth in Halifax, modernizing services in Bridgewater, or digitizing operations in Cape Breton, Nova Scotia municipalities are working hard to meet modern demands—with limited resources and often outdated systems.
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Disconnected request tracking
When requests come in by phone, email, online forms, or in person, there’s no single source of truth—and no easy way to follow up.
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Limited data for leaders
Without real-time insights, CAOs and councils struggle to assess demand, allocate resources, or measure performance.
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Manual work slows progress
Departments rely on spreadsheets, sticky notes, and shared inboxes, making collaboration inefficient and error prone.
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Communication breakdowns
Without a connected platform, updates are delayed, and residents lose confidence in the service process.
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Growing public expectations
Citizens expect digital access, faster responses, and transparency—standards most legacy systems simply can’t meet.
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No clear citizen feedback loop
Residents don’t get updates on their requests or know when issues are resolved—hurting trust and satisfaction.
Discover Civio: A single platform for citizen service management
Civio, built on Microsoft Power Platform, brings together all citizen service requests in one intuitive, centralized system. Whether you're digitizing a single department or transforming your entire municipal service model, Civio scales to meet your needs.
With Civio, municipalities in Nova Scotia can consolidate all service intake channels, automatically route tasks to the right team, track every request from open to close, report on performance with ease and deliver faster, more accountable service.
Change your approach with Civio
Citizens expect more from municipalities, and the only way you can deliver is by changing the way of doing things. And that starts with managing and resolving citizen requests. Discover what Civio can do for your municipality.
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A shared system, province-wide results
All requests—from pothole reports to permit follow-ups—are captured and processed in one place.
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See everything in real time
Dashboards show request status, service timelines, and workload distribution across departments.
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Smoother teamwork
Departments can reassign tasks, share updates, and collaborate with fewer delays or duplicate work.
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Automate the repetitive
Save staff time with auto-routing, deadline tracking, and pre-filled templates for common service types.
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Simplify council reporting
Create presentation-ready reports with accurate data for transparency and funding justification.
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Smarter decisions, faster
Real-time visibility means leadership isn’t guessing—they’re acting on reliable, up-to-date information.
Book your free consultation with our smart city consultants in Nova Scotia
The name of the game for municipalities is proactive, rather than reactive. And that is why Gestisoft built Civio – to help municipalities in Nova Scotia with their needs to offer more transparent, efficient and quicker services to citizens.
We’ve all been experiencing the digital new-age, and municipalities are not shielded from it. Far from that, they are at the forefront of changes when it comes to how a community can adapt and thrive. And it all begins with making sure the processes in place are optimized, and Civio is a great start.
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Case Study: How Laval became a smart city benchmark
Ville de Laval partnered with Gestisoft to digitize their request management system across all departments.
Before Civio
- Manual systems, siloed data, and slow response times
- Citizens had little visibility or confidence in the process
After Civio
- Centralized intake and routing
- Shorter service times
- Full transparency and cross-departmental collaboration
Change is knocking at your door today
Say hello to a new, more efficient way of doing things. Change it up and make your municipality smarter, better and quicker at responding citizen requests.
Why Nova Scotia municipalities choose the Smart City Consultants at Gestisoft
Every change is daunting. It’s particularly scary if you’ve never done it before. That is why having an experienced smart city consultant by your side is what will make the difference. Gestisoft aims to provide you with the best consultancy, implementation and support services throughout and even after your project.
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We specialize in local government
For over 25 years, we've aimed to help municipalities across Canada digitize operations—from urban hubs to rural towns.
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More than software—real consulting
As a smart city consultant, we guide you through strategy, implementation, training, and long-term success.
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Built on Microsoft Power Platform
You get a solution that’s secure, adaptable, and supported by Microsoft’s Canadian cloud infrastructure.
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Fully compliant and Canadian-hosted
Civio meets Nova Scotia’s privacy, transparency, and data residency requirements.
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Designed to scale
Start with a single service or department. Expand over time as your team and community grow.
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Full post-launch support
From ongoing training to updates and optimization—we’re with you at every step.
Ready to build smarter local government?
Smart service starts with smarter systems.
Let’s work together to build a modern, transparent, and efficient service experience for your citizens.
Frequently Asked Questions
Have more questions about our solution, Civio? Need more details about our smart city consultancy services? Check out our FAQ here.
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A smart city consultant helps municipalities map out and implement digital solutions that improve service delivery and operational efficiency. Gestisoft brings strategy, technology, and training into one cohesive approach.
Have more questions about our solution, Civio? Need more details about our smart city consultancy services? Check out our FAQ here.