Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Dynamics 365 Partner
Smart city consultant in Northwest Territories
Smarter public services for every community—from Inuvik to Fort Smith.
Work with a smart city consultant who understands the unique operational realities of Northern governance.
Partners & Certifications
Delivering public services across vast distances
Local governments in the Northwest Territories face a complex mix of challenges: limited infrastructure, small teams, high service expectations, and vast distances between communities. Whether you're operating in Yellowknife or a fly-in-only hamlet, service coordination is difficult.
-
Decentralized request management
Without a shared system, service requests are managed via sticky notes, spreadsheets, or inboxes—leading to delays and missed follow-ups.
-
Infrastructure limitations
Many communities have limited bandwidth or digital infrastructure, making complex on-premise systems unfeasible.
-
Staffing constraints
With small administrative teams doing the work of many, there's little time for manual tracking, reporting, or citizen updates.
-
Lack of service visibility
It’s hard to know what’s happening in real time—who's handling what, which requests are open, and how long resolution is taking.
-
Geographic isolation
Distance makes it difficult for departments to coordinate across communities, and traditional systems don’t support that kind of collaboration.
-
Growing citizen expectations
Residents—especially younger generations—expect digital access, faster service, and more accountability from their local government.
Discover Civio: A simple, powerful platform for citizen service delivery
Civio, created by Gestisoft and powered by Microsoft Power Platform, helps municipalities in the Northwest Territories streamline citizen request management—even with small teams and minimal infrastructure.
It’s secure, cloud-based, and built specifically for the way public sector teams work in rural and remote contexts. Civio helps to centralize citizen requests from phone, web and in-person interactions, route and track requests automatically, monitor performance and trends in real time, eliminate paperwork and duplicated effort, report easily to leadership or funding agencies and access the system anywhere with an internet connection.
Closing the gaps
How Civio helps communities across the NWT
We all want better for our community. Whether it is with the way that requests are treated, tracked or resolved, we want things to be more efficient and transparent. And that is exactly what Civio helps you achieve.
-
Everything in one place
From potholes to permit requests, every service need is tracked and monitored in a single platform.
-
Coordination without complication
Whether your teams work in the same office or across different towns, everyone has real-time access to the same data.
-
Smarter use of limited resources
Civio automates follow-ups, assignment, and resolution tracking so your staff can focus on serving—not chasing paper.
-
Built-in accountability
Dashboards show what’s open, what’s resolved, and what’s overdue - making it easy to track service quality and delivery.
-
Reporting made simple
Create accurate reports for council, leadership, or grant programs—no data entry, no confusion.
-
Digital service your community can trust
Citizens get updates, confirmations, and resolution details—building transparency and trust.
Book a free consultation with one of our smart city consultants today
Distance does not have to mean separate. Thanks to technology, communities can better communicate. And that is where success lies for a thriving community – a clear, transparent and efficient communication. Citizens want municipalities to hear their concerns and act swiftly and accordingly.
With that in mind, Civio is the perfect digital tool for municipalities in Northwestern Territories. Why? Because it simplifies the management, assignment and resolution of citizen requests, while improving transparency and preventing errors. Want to know more about Civio or Gestisoft? Or both? Contact one of our smart city consultants today.
-
Case Study: From complexity to clarity in Laval
While much larger than most NWT communities, Ville de Laval faced a similar problem: disconnected departments, manual tracking, and service delays.
Before Civio:
- No unified system
- Frustrated citizens
- No ability to track performance
After Civio:
- Centralized request management
- Faster response times
- Full transparency and reporting
If it works for large cities, it can work even better for small teams needing clarity and efficiency.
Ready to shift?
Build the future of your community, now
Whatever you do today shapes tomorrow, and Civio helps you build a smarter community – ready for tomorrow’s challenges.
Why municipalities in the Northwest Territories trust Gestisoft
More than just a business partner, Gestisoft is your point of reference when it comes to digital transformation of municipalities and communities, especially in the field of citizen request management.
-
We understand small teams
You don’t need 10 departments to benefit from a smart system. We tailor our solution to teams of 2, 5, or 50.
-
We’re more than software providers
As your smart city consultant, we guide you from needs analysis through implementation and long-term support.
-
Built on Microsoft, hosted in Canada
Civio is cloud-based, secure, and fully compliant with Canadian data residency and privacy requirements.
-
Works anywhere there’s internet
Civio is accessible across communities, devices, and time zones—no local servers required.
-
Simple onboarding, lasting impact
We provide full remote training and support so your team is confident and self-sufficient from the start.
-
A solution you can grow with
Start small and expand over time—Civio is modular, scalable, and built to evolve with your community.
Build stronger, smarter communities—no matter how far apart
From the capital to remote hamlets, every community deserves access to efficient, digital-first citizen services.
Let’s make that possible—together.
Frequently Asked Questions
Have more questions about Civio? Or about our smart consultancy services? We answer them for you here.
-
A smart city consultant helps local governments digitize and optimize public services. Gestisoft brings consulting, implementation, and support together—so your municipality gets real results.
Have more questions about Civio? Or about our smart consultancy services? We answer them for you here.