Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Dynamics 365 Partner
Smart city consultant in Newfoundland and Labrador
Modernizing public services in every corner of the province—from coastal towns to growing hubs.
Work with a smart city consultant who understands the realities of local government across Newfoundland and Labrador.
Partners & Certifications
Wide geography, small teams, rising expectations
Newfoundland and Labrador’s municipalities are spread across vast terrain—with limited staff, limited systems, and citizens who expect better, faster public service. Whether you're in St. John’s, Gander, Corner Brook, or a small outport community, your challenges are real—and they’re not going away.
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Service requests are scattered
Between walk-ins, emails, Facebook messages, and phone calls—there’s no consistent way to capture or track what’s been requested.
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Workload outpaces capacity
Small municipal teams can’t keep up with rising service demand using manual processes and outdated systems.
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No visibility across departments
Requests are passed around informally, with no way for staff or leaders to see what’s open, delayed, or resolved.
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Geographic challenges
Serving remote or seasonal communities requires coordination across distance—but the tools to support that are often missing.
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No way to measure or report
Without centralized data, leadership can’t accurately track performance, justify resources, or report to council.
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Pressure to modernize—without breaking the budget
Council and citizens want transparency, faster service, and online access—but resources are tight and priorities are many.
Discover Civio: Built for connected service in disconnected places
Civio, developed by Gestisoft and powered by Microsoft Power Platform, is a centralized, cloud-based platform for managing every citizen request in one secure, trackable system.
With Civio, municipalities across Newfoundland and Labrador can capture requests from any channel (phone, web, email, walk-ins), automatically route tasks to the right staff or department, monitor response times and workloads, generate reports for council and funding programs, reduce administrative bottlenecks and improve resident satisfaction with faster, clearer communication. Whether your team includes 30 people or 3, Civio is designed to make smart service delivery simple.
What Civio brings to municipalities in NL
Begin your city transformation with a powerful platform, designed to answer to the growing needs of municipalities, cities and citizens of Newfoundland and Labrador. Our Microsoft-powered platform is designed to grow with you.
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One system, province-wide visibility
All citizen requests go into one platform, shared across your team—so nothing falls through the cracks.
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Real-time tracking
Every request has a status, owner, and history—no more guesswork, spreadsheets, or lost follow-ups.
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Better communication across distance
Even if your team is spread across multiple communities, Civio helps them stay aligned and informed.
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Automate the repetitive
Auto-routing, auto-acknowledgments, and follow-up reminders reduce admin time and improve consistency.
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Easy, accurate reporting
Need to report to council, a regional authority, or a provincial grant program? Civio gives you audit-ready data in minutes.
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More trust from your community
When residents get updates—and see issues resolved—they gain confidence in your services and your leadership.
Book a free consultation with our smart city consultants today
Building the smart city of tomorrow starts today. With ever-growing demands from citizens, municipalities and cities in Newfoundland and Labrador need to step up their request management process to provide a more efficient, quicker and transparent service.
That’s exactly where Gestisoft meets you with Civio. Our Microsoft-powered platform is an all-encompassing tool that helps you manage, assign and resolve citizen requests. Contact us for more details on our solution.
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Case Study: Big lessons from a bigger city
Ville de Laval needed to modernize how it managed citizen service requests across its departments—and with Civio, it did.
Before Civio:
- Fragmented requests
- No central system or reporting
- Long delays and frustrated citizens
After Civio:
- One platform for every department
- Faster turnaround times
- Full transparency and stronger resident engagement
The same results are achievable—even in much smaller communities.
Make the big move today
Change the way your city handles citizen requests and make it more accessible for citizens. Your city deserves better.
Why municipalities in Newfoundland and Labrador work with Gestisoft
It takes a partner that understands your challenges to succeed. And that is why Gestisoft is the number one choice when it comes to providing smart city consultancy services. With a focus on Civio, we help you implement a software that is 10x smarter, better and efficient to handle citizen requests.
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Public sector is our focus
We’ve spent 25+ years working with several clients across Canada—and we understand the demands of small teams with wide mandates.
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A true smart city consultant
We don’t just install software—we help you reimagine how services are delivered, managed, and improved.
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Microsoft technology, made for you
Civio is built on Microsoft Power Platform and hosted securely in Canada—scalable, modern, and fully supported.
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Fit for your size and pace
Civio is modular and budget friendly. Start with a single department and grow the platform over time.
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Designed for distance
With cloud-based access, staff in different locations can work in sync—no matter where they are in the province.
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Long-term support, local results
We’re here before, during, and after launch—with training, updates, and consulting to help your system evolve.
Let’s bring modern services to every part of NL
From small towns to regional centres—every municipality deserves the tools to serve better.
Partner with a smart city consultant who gets your reality and helps you move forward.
Frequently Asked Questions
You have questions about our smart city consultancy services or Civio? Let us answer you here.
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A smart city consultant helps local governments modernize service delivery through strategy, digital tools, and long-term support. Gestisoft combines technology with public sector insight to guide your transformation.
You have questions about our smart city consultancy services or Civio? Let us answer you here.