Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Dynamics 365 Partner
Smart City Consultant in New Brunswick
Bilingual, transparent, and efficient: Digitize your municipal services with a smart city consultant who understands New Brunswick’s unique reality.
Your transformation starts here—on your terms, at your pace, with Civio.
Partners & Certifications
One province, many challenges: A municipal perspective
From Moncton and Saint John to Edmundston and rural villages, municipalities in New Brunswick face growing service demands, limited budgets, and an urgent need to modernize—without losing the human touch. At Gestisoft, we understand what that means in practice.
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Legacy systems slowing you down
Municipal staff are using disconnected tools that weren’t built to scale, automate, or integrate across departments.
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No central record of service
Citizen requests come in from every direction—but there's no shared system to track status, timelines, or follow-ups.
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Multilingual service expectations
Serving citizens in both French and English adds complexity—especially without digital tools designed for bilingual workflows.
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Data gaps and reporting challenges
Council and management lack access to real-time data needed for confident decision-making or clear reporting.
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Fragmented communication
Without a unified platform, collaboration across teams is slow and inconsistent, creating service delays.
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Rising citizen expectations
Residents want transparency, self-service, and proactive updates—often faster than current systems can deliver.
Introducting Civio: Designed for bilingual, citizen-first public service
Civio is a centralized request management solution built on Microsoft Power Platform, configured specifically for municipalities. It gives teams across departments a single, real-time view of all citizen interactions—from intake to resolution.
With Civio, New Brunswick municipalities can capture service requests from any channel, assign and track requests automatically, manage bilingual communication with ease, provide real-time updates to citizens and report instantly on service trends, volumes and response times. Whether you’re digitizing a single department or overhauling your service model, Civio meets you where you are.
No one likes to be left behind…
Go digital with Civio as your asset
Everything is digitalizing, to the point that, even citizens expect this from their municipalities. Transparency, communication, efficiency – these are all important qualities that local communities are built upon, and Civio is a step forward towards achieving these goals.
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One system, no silos
Phone calls, online forms, walk-ins—every request is centralized in one collaborative platform.
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Track and trace in real time
Visual dashboards show status, owners, and turnaround times for every open case.
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Built-in collaboration
Departments can share notes, reassign tasks, and escalate issues—without switching systems.
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Serve in both official languages
Civio supports bilingual workflows and templates, helping you meet citizen needs and language compliance.
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Reporting without the scramble
Generate internal reports or council-ready updates in minutes with audit-ready data.
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Data-driven leadership
Give elected officials and senior staff a live view of service demand and performance trends.
Book your free consultation with our smart city consultants today
The decision you take today will impact how your municipality thrives tomorrow. With growing citizen demands and needs, it’s crucial that municipalities in New Brunswick can deliver and live up to expectations.
That is why Gestisoft created Civio – to help municipalities with their pressing need to innovate and become more efficient. Serving as a bridge between municipalities and the citizens they serve, Civio is the next-gen reimagined CRM for municipalities that optimize your citizen request management processes.
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Case study: A national model for municipal modernization
Ville de Laval in Québec faced many of the same challenges: high demand, limited system visibility, and rising expectations.
The challenge
Manual workflows, fragmented data, and no way to track service performance across departments.
The solution
Gestisoft implemented Civio to centralize intake, automate routing, and provide real-time dashboards.
The results
- Shorter service turnaround
- Improved transparency and communication
- A replicable smart city model for other Canadian municipalities
Make tomorrow happen, now
Invest today to make your municipalities more efficient and improve the citizen request management process.
Why municipalities in New Brunswick trust the Smart City Consultants at Gestisoft
Every change is better achieved with an experienced partner, and that is exactly what Gestisoft aims to be. Our smart city consultants understand the intricacies of municipalities in New Brunswick and will be able to accompany you on your journey.
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Local government specialists
We’ve worked with municipalities large and small across Canada—and understand your operational, political, and compliance pressures.
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Microsoft-certified team
We build on a trusted platform—Microsoft Power Platform—fully supported by Microsoft’s Canadian cloud infrastructure.
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Bilingual service delivery
All training, support, and communication can be delivered in French and English—ensuring every stakeholder is heard and understood.
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Built for compliance
Civio is fully aligned with data residency and privacy regulations, including those affecting language rights and FOIP standards.
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Fast, phased implementation
We guide you through a step-by-step rollout—starting small and scaling with success.
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Long-term partnership
You get more than software—you get an advisor committed to helping you adapt, improve, and lead your municipality forward.
Ready to rethink service delivery in New Brunswick?
Better service starts with smarter systems.
Let’s build a digital foundation for responsive, transparent, and citizen-focused municipal services.
Frequently Asked Questions
Have questions about our smart city consultancy services? Or our software, Civio? We answer all of them here.
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A smart city consultant helps municipalities modernize services with strategy, technology, and change management. Gestisoft works alongside your team to implement citizen-first digital services using Civio and the Microsoft Power Platform.
Have questions about our smart city consultancy services? Or our software, Civio? We answer all of them here.