Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Dynamics 365 Partner
Smart City Consultant in Manitoba
Modernize your municipal services with a platform designed for Manitoba’s unique needs.
Build the foundation for smarter services today with Civio.
Partners & Certifications
When resources are tight, strategy matters
In Manitoba, municipal teams often work with fewer resources, aging infrastructure, and growing citizen expectations. Whether you serve 5,000 people or 500,000, the pressure to modernize is real—and the barriers are familiar.
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Outdated technology
Municipal teams rely on legacy systems that can't keep up with modern demands or connect across departments.
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Service backlog
Requests arrive faster than they can be resolved, leaving teams overwhelmed and residents waiting.
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Lack of visibility
Without a centralized view, it's hard to know what's been done, what's still pending, or how teams are performing.
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Slowed decisions
Without real-time insights, elected officials struggle to respond quickly or justify their priorities.
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Disconnected platforms
Siloed tools prevent collaboration, leading to inefficiencies and duplicated work.
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Frustrated citizens
When communication is delayed or inconsistent, public trust erodes—and satisfaction drops.
Civio: The smarter way to manage citizen services
Civio, powered by Microsoft Power Platform, brings structure, automation, and visibility to every citizen request. No more paper trails, scattered emails, or manual handoffs. Just one platform, shared across departments, fully traceable from start to finish.
Built for Canadian municipalities, Civio supports centralized request intake, workflow automation and smart routing, real-time dashboards for leadership, secure, compliant data management, seamless integration with tools you already use and is scalable to fit any budget.
Let’s shape smarter service delivery together
6 ways Civio changes the game for Manitoba municipalities
Civio is a reimagined twist on what a normal CRM is to a business. Except here, it’s adapted to suit the growing needs of municipalities in Manitoba. Our smart city consultants will be happy to guide you on everything that Civio gets right.
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One inbox for your entire city
All citizen requests—whether by email, phone, web form, or in person—go to one shared system, accessible across teams.
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Know where everything stands
Track every request, see who’s responsible, and measure time to resolution in real time.
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Less duplication, more collaboration
Break down silos between departments with shared visibility and task coordination.
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Automate the busywork
Free up staff time by automating repetitive actions like task assignments and status updates.
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Stay audit-ready
Easily generate reports for your CAO, council, or public dashboards—with full transparency.
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Empower leaders with data
Get up-to-date insights to help mayors, councillors, and managers make confident decisions.
Book a free consultation with one of our smart city consultants today
Citizen expectations are not the same as they used to be. With the rise in technology and AI, everyone expects things to be faster, transparent and more efficient. And while this might sound scary, it does not have to be your reality as a municipality in Manitoba.
Gestisoft helps municipalities of all sizes to become better at what they already excel at – which is to properly receive, manage and resolve citizen requests. Contact us today to learn more about Civio and how our solution can solve your citizen request management issues.
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A real-world example: Ville de Laval
Digital transformation isn’t just for major cities—but Laval proves how far you can go.
The challenge
Laval needed to unify its citizen request system across departments and improve transparency at every level.
The solution
Civio was implemented to centralize intake, automate task routing, and give leadership access to real-time data.
The outcome
- Service delays significantly reduced
- Citizens could track requests from start to finish
- Internal teams collaborated more effectively
Build tomorrow’s foundation, today
Your citizens and city deserve a better, smarter and more efficient solution – grab it now.
Why Gestisoft is a partner—not just a provider
With over 25 years of experience in the tech industry, and as a Microsoft Gold Partner, we never waver from our number one mission: to provide the best, highest quality technological solutions to our clients. Get in touch with our smart city consultants today.
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Built for municipalities
We understand the pace, complexity, and accountability that come with delivering public services.
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Certified Microsoft experts
As a recognized Microsoft Solutions Partner, we specialize in Power Platform and public-sector integrations.
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Hosted in Canada, built for compliance
Civio meets all data residency and privacy standards under Manitoba’s FIPPA legislation.
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Training and support that stick
We don’t drop the system and walk away—we train your people, answer their questions, and stay available.
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Designed to grow with you
Start small and scale up. Whether you're streamlining one department or the entire city, Civio adapts.
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Transparent, collaborative delivery
You’ll always know what’s happening, when, and why—because clear communication is how trust is built.
The time to modernize is now
You don’t need a megacity budget to deliver smart, efficient, citizen-focused services.
Let’s bring digital clarity and operational efficiency to your municipality—on your terms.
Frequently Asked Questions
Still have questions about our smart city consulting services? Or about our solution, Civio? We answer them here.
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A Smart City Consultant helps municipalities map out and implement their digital transformation. At Gestisoft, we guide you through citizen service redesign, platform deployment, staff training, and long-term adoption—all powered by Microsoft technologies.
Still have questions about our smart city consulting services? Or about our solution, Civio? We answer them here.