Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Dynamics 365 Partner
Smart city consultant in Canada
Helping municipalities across Canada build smarter, faster, citizen-first public services.
From small towns to major cities, our smart city consultants work with local governments across all provinces and territories.
Partners & Certifications
Local governments across Canada are facing a turning point
Canada’s municipalities are navigating a new era of public service. Citizens expect more transparency, faster response times, and digital access. But many municipal teams are working with legacy systems, limited staff, and growing pressure to modernize.
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Fragmented citizen request intake
Service requests are submitted by phone, email, web forms, or walk-ins—with no unified way to capture or track them.
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Manual coordination
Staff juggle multiple roles, relying on spreadsheets or inboxes to manage requests, hand-offs, and follow-ups.
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Lack of real-time insight
Without dashboards or centralized tracking, municipal leaders can’t monitor service levels or identify operational bottlenecks.
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No consistent public feedback loop
Citizens don’t know when requests are received or resolved—eroding trust and driving repeated inquiries.
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Disconnected departments and systems
Legacy platforms don’t integrate, leading to silos and duplicated effort across departments.
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Rising expectations, static tools
Communities demand modern, responsive services—but budgets, infrastructure, and staffing levels haven’t kept up.
That’s where Civio steps in: the platform behind modern municipal service
Civio is our citizen request management platform built on Microsoft Power Platform, developed specifically for municipalities. No matter where your municipality is located, Civio helps your team work smarter—not harder.
With Civio, local governments can centralize all citizen requests in one easy-to-use-platform, automate routing and follow-ups, coordinate between departments and locations, track performance and identify service trends, report to council or funding agencies in minutes and give citizens the transparency they deserve.
How does Civio helps municipalities?
It’s true that Canadian municipalities are overwhelmed with the surplus or citizen requests and demands. And having some helping hand is the only way to overcome this situation. That’s where Civio comes in – the platform helps to manage, assign and resolve citizen requests more quickly, efficiently and with more transparency.
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A single source of truth
Phone calls, emails, online submissions—all tracked and managed in one place.
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Smarter workflows, fewer delays
Automated routing, escalation, and notifications reduce manual work and speed up service.
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Departmental alignment
No matter how your teams are structured, everyone sees the same data—no more silos.
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Actionable reporting
Dashboards and exportable reports help CAOs, clerks, and councillors make data-backed decisions.
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Transparency that builds trust
Citizens get timely updates and know where their requests stand—improving satisfaction and reducing follow-ups.
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Scalable from coast to coast
Whether you serve 2,000 residents or 2 million, Civio grows with your municipality.
Book a free consultation with one of our smart city consultants today
Rome was not built in one day – it’s an overused saying, but an accurate one. And that is what communities and municipalities in Canada need to keep in mind when it comes to smarter cities. Everything takes time and you need to start somewhere. That’s why Civio is highly recommended. Why? Because it considers the municipality needs as well as citizens.
Civio is a step forward if you want to build a smarter and better municipality. With a proper tool to manage citizen requests, you’re on the right track to changing how your city works and ensuring all stakeholders are happy. Want to know more about Civio? Contact one of our smart city consultants today.
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A proven example: Laval’s transformation
Ville de Laval, one of Québec’s largest municipalities, turned to Gestisoft to help modernize its service request system.
The problem:
Manual workflows, siloed tools, slow citizen communication
The solution:
Civio centralized requests, connected departments, and made performance data available in real time.
The result:
- Faster, more transparent service
- Empowered staff and satisfied citizens
- A replicable model for municipalities across Canada
Make it your mission today
Change is here – you either embrace its promise or ignore its potential.
Why Canadian municipalities partner with Gestisoft
We’re more than just another tech company. We’re your partner when it comes to digital transformation of municipalities and cities in Canada. As smart city consultants, we go above and beyond to offer the best services to all cities from coast to coast.
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National reach, local focus
We’ve worked with many companies across every Canadian province and territory—from coastal towns to Northern hamlets to urban hubs.
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25+ years of experience
Our team brings a deep understanding of your realities, compliance requirements, and citizen engagement goal.
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We’re your smart city consultant
We don’t just install software. We help you plan, build, and evolve a service model that fits your team, your structure, and your goals.
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Built on Microsoft, hosted in Canada
Civio is powered by Microsoft Power Platform and fully compliant with Canadian data residency and privacy laws.
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Flexible rollout and growth
You can start small—one service, one department—and expand as your team gains confidence and capacity.
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Bilingual support
Our services, training, and platform are available in both French and English, from coast to coast to coast.
Let’s build the future of public service—across Canada
No matter your size, location, or tech capacity—every municipality deserves smart, transparent, citizen-first service.
We’re here to help you build it.
Frequently Asked Questions
Still have questions about our smart city consultancy services? Or our platform – Civio? Check out our FAQ here.
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A smart city consultant helps municipalities improve how they deliver services, engage citizens, and operate internally using digital tools, strategic planning, and practical implementation.
Still have questions about our smart city consultancy services? Or our platform – Civio? Check out our FAQ here.