Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Dynamics 365 Partner
Smart City Consultant in British Columbia
Empower your municipality with digital solutions built for today’s citizens—and tomorrow’s communities.
Build the foundation for smarter services today with Civio.
Partners & Certifications
Can you relate to these challenges?
Whether you're in Vancouver, Kelowna, Prince George, or a coastal community, British Columbia municipalities are under pressure to serve growing populations, modernize outdated systems, and comply with transparency standards.
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Aging systems
City managers and IT leaders are often stuck with legacy tools that no longer meet operational needs.
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Overwhelming requests
Requests from multiple channels pile up quickly, creating backlogs and reducing service quality.
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Transparency gaps
Clerks and department heads lack real-time visibility into citizen interactions and response timelines.
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Decision delays
Without timely insights, council members and directors struggle to act quickly or justify decisions.
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System silos
Disconnected platforms result in duplicated work, lost information, and inconsistent responses.
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Disconnected citizen experience
Citizens expect updates, self-service options, and clarity—but often get silence, delays, or confusion.
Introducing Civio: built for municipalities like yours
Civio, powered by Microsoft Power Platform and built by Gestisoft, is a modern citizen request management solution designed to unify all service intake—from email to phone to online forms—into one platform accessible across departments.
Built with the unique needs of Canadian municipalities in mind, Civio helps BC governments deliver faster, more transparent service, streamline internal operations and reduce overhead, access real-time data for better planning and increase satisfaction and trust among citizens.
Your municipality’s digital transformation doesn’t need to wait
Let Civio pave a new way of doing things
Civio is a powerful, flexible solution that transforms your citizen request management from reactive to proactive. Gone are the days when things got stuck, pile up or even forgotten. With Civio, everything is simpler, better and more efficient.
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Unified systems
Capture and manage all requests from phone, email, online forms, and walk-ins in one place.
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Real-time service tracking
Track every request and generate performance metrics to ensure nothing falls through the cracks.
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Collaborative departments
Enable cross-departmental visibility and eliminate duplicated effort with shared access to records.
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Do more with less
Reduce administrative overhead with automation, smart routing, and task prioritization.
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Built for accountability
Meet British Columbia’s legislative requirements with accurate reporting and full audit trails.
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Insight-driven decisions
Give your council and leadership teams live dashboards that support fast, informed decisions.
Book a free consultation with one of our Smart City Consultants
It’s never easy to start something new, and that is why Gestisoft is not here to uproot everything and start anew. We work with your existing systems and processes by finding smart ways how Civio can integrate into your day-to-day routine.
With Civio, you can rest assured that all the citizen requests are properly managed, assigned and resolved. Contact us today to get all the details about the software built for municipalities.
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Real-life case study: Ville de Laval
Laval’s journey demonstrates what’s possible when a municipality prioritizes digital transformation. This is a great example of how Civio made Ville de Laval more efficient in handling citizen requests.
The challenge
A high volume of requests, poor visibility across departments, and limited reporting capabilities.
The solution
Gestisoft delivered a centralized solution using Microsoft Power Platform, Civio, customized to Laval’s structure and integrated with its internal systems.
The outcome
- Faster service delivery
- Real-time tracking and reporting
- A citizen-first approach that improved trust and satisfaction
The future is at your fingertips
Transforming how your municipality functions is no easy feat – hence why we invite you to collaborate with our smart city consultants.
Why partner with our smart city consultants?
We’re not just implementation specialists or a software company. We’re innovators who want to shake things up in the municipal and public services sector by providing solutions that optimize and streamline how we handle citizen requests.
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Deep municipal experience
We’ve spent over 25 years helping municipalities across Canada modernize their systems with confidence.
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Microsoft-certified team
We’re a Microsoft Solutions Partner specializing in Power Platform and municipal integrations.
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Fully secure & compliant
Civio is hosted on Canadian servers and aligns with BC’s privacy and transparency regulations.
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Full project lifecycle support
From strategic planning to implementation, training, and optimization—we’re with you every step of the way.
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Tailored to your reality
No templates or shortcuts. Every deployment is customized to your workflows, structure, and goals.
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Scalable for any size
Civio grows with your community—ideal for large cities or small, resource-limited municipalities.
Tomorrow’s define by what you do today
Be the disruptor, be the change-maker and be the one to make the first step. Transforming how you manage and respond to citizen requests is a step forward towards building future-ready communities where everything is simplified, transparent and efficient.
Frequently Asked Questions
Do you have additional questions about our solution, Civio? Want to know more about our smart city consultants? We answer your queries here.
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A Smart City Consultant helps municipalities modernize and digitize their services through strategic planning, technology implementation, and change management. At Gestisoft, we specialize in guiding local governments through citizen service transformation using proven methodologies and the Microsoft Power Platform.
Do you have additional questions about our solution, Civio? Want to know more about our smart city consultants? We answer your queries here.