Citizen request management
Specialized in simplifying the citizen request management
$50 per user / per month
- Citizen Portal
- Citizen Service Request
- Complaint management
- Knowledge base
- Omni-channel
- Approvals
- Workflows
- Connected to geo data
Microsoft Dynamics 365 Partner
Smart City Consultant in Alberta
Digitally transform your citizen services with a trusted partner who understands Alberta’s municipal challenges.
Discover what’s possible with Civio, the next-generation citizen request management software.
Partners & Certifications
Municipal challenges Alberta is stuck with
Alberta municipalities face growing pressure to modernize services, streamline operations, and meet rising citizen expectations. Here are the most common challenges we help address:
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Aging systems
City managers and municipal CIOs are stuck with outdated tools that limit performance and create operational bottlenecks.
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Overwhelming requests
Without a centralized solution, service requests pile up and create administrative backlogs.
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Transparency gaps
Clerks and administrative leaders struggle to provide consistent, accountable service with limited visibility into request handling.
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Decision delays
Elected officials are unable to access timely data and insights to make fast, informed decisions.
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System silos
IT departments are burdened by disconnected platforms that limit efficiency and scalability.
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Disconnected citizen experience
Residents lack real-time updates, self-service options, and transparency—leading to frustration and lost trust.
Enter Civio: your centralized citizen request solution
Civio, built on Microsoft Power Platform, is a flexible and scalable solution that brings all your citizen service requests—email, phone, walk-ins, web forms—into one centralized, trackable system.
Civio helps Alberta municipalities improve service response times, eliminate redundant workflows, streamline communication between departments, generate real-time data and insights for better decisions and increase overall citizen satisfaction.
Because your city deserves better
Civio is here to change the game
Forget the all-in-one solution, Civio breaks through barriers to provide a completely modular solution that is tailored for Alberta’s municipal landscape.
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Unified systems
Centralize citizen requests from all channels into one platform accessible across departments.
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Real-time service tracking
Monitor progress with built-in dashboards and key performance indicators for staff and leadership.
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Collaborative departments
Break down silos and improve interdepartmental coordination with shared access to service records.
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Automate processes
Use automation and intelligent routing to reduce manual work and focus your team on what matters most.
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Built for accountability
Generate reports that align with FOIP and other provincial transparency standards with just a few clicks.
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Insight-driven decisions
Empower elected officials and senior staff with real-time data to act faster and lead confidently.
Book your free consultation with Gestisoft today
In today’s highly digitalized environment, it’s easy to think that software solutions only belong to big enterprises. That’s where we’re changing the game. Gestisoft has reimagined what a CRM system can look like for a municipality.
Boosting the same efficiency that a normal CRM an organization would use, Civio brings forth a new way to manage and respond to citizen requests. Contact us to know more about the solution.
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Success story: Ville de Laval
While Laval is in Québec, its citizen service transformation is a powerful example of what’s possible in municipalities across Canada with Civio.
The challenge
Laval faced growing volumes of citizen requests, limited tools, and poor visibility into service performance.
The solution
Gestisoft deployed a centralized request system using Microsoft Power Platform, Civio, tailored to Laval’s organizational structure and fully integrated with their internal systems.
The outcome
- Faster request handling across departments
- Real-time visibility for managers and elected officials
- A measurable improvement in service quality and responsiveness
Future-ready services start with today’s decisions
Every improvement you make today sets the stage for better service tomorrow. Let’s begin the transformation now.
Why work with the smart city consultants at Gestisoft?
We’re not only implementation experts, but our smart city consultants work with each municipality in Alberta to come up with a customized solution on how to better manage and solve citizen requests.
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Municipal expertise
With over 25 years of experience, we understand the realities of municipal operations—from city councils to remote townships.
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Microsoft certified
As a Microsoft Solutions Partner, we specialize in Power Platform and Dynamics 365 with deep integration capabilities.
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Secure and compliant
Civio is hosted on Microsoft’s Canadian cloud infrastructure and meets provincial data residency and privacy standards, including FOIP.
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End-to-end support
We guide you through every stage—from planning and configuration to training and long-term optimization.
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Tailored configurations
No one-size-fits-all here. Civio is fully customized to your municipality’s structure, needs, and future goals.
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Built for scale
Whether you serve 3,000 or 300,000 residents, Civio scales with your needs—today and tomorrow.
Build tomorrow’s smart city, today
We here at Gestisoft truly believe that change is inevitable, and that is why we want to partner with municipalities in Alberta and help them during this phase. It is more than just a collaboration with our smart city consultants; it’s about laying the foundation for a stronger and better tomorrow.
Frequently Asked Questions
Have questions about Civio? Our smart city consultants? We answer them all here.
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A Smart City Consultant helps municipalities modernize and digitize their services through strategic planning, technology implementation, and change management. At Gestisoft, we specialize in guiding local governments through citizen service transformation using proven methodologies and the Microsoft Power Platform.
Have questions about Civio? Our smart city consultants? We answer them all here.