Offer a proactive service
Avoid service calls. Detect and resolve problems remotely, before they become significant, with IoT (Internet of Things) sensors.
Get a 360-degree view of your customer assets. Exceed expectations with the combined functionality of Dynamics 365 Business Central and Field Service, including asset hierarchy and location, as well as service level agreements.
Access customer information. Send personalized surveys after customer service calls using Dynamics 365 Customer Voice.