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AI Virtual Assistant for 311 Built on Microsoft Dynamics 365

Extend your 311 Service Capabilities with Consistent, Efficient, and Accessible Support

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An AI Virtual Assistant for 311, powered by Civio on Microsoft Dynamics 365 and implemented by Gestisoft can help municipalities respond to resident inquires, guide service requests, and provide accurate information to residents quickly.

The virtual assistant works alongside your existing 311 workflows, supporting demand management, improving consistency of service, and enabling your teams to focus on interactions once they’ve been properly triaged.

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Service Requests Better

What an AI Virtual Assistant for 311 Can Deliver

An AI Virtual Assistant for 311 should support municipal operations so your team can improve consistency of service. Integrated with Civio and existing 311 workflows, the virtual assistant helps municipalities manage, demand, and standardize responses. As the AI assistant helps pretriage requests, your team can focus on scaling service delivery.

  • The bot searches your public knowledge base and responds with the most relevant content, even linking to forms or external services.

Benefits of the AI virtual assistant

  • Reduces call volumes and wait times

    Common questions are handled instantly, freeing staff for complex issues.

  • Increases after-hours service

    Residents can get support or submit requests 24/7 even outside office hours.

  • Improves consistency and accuracy

    The bot gives the same answer every time, based on your curated knowledge base.

  • Enhances accessibility and equity

    Some users prefer chat over phone or forms. The bot gives them an easy way in.

  • Fast to deploy, easy to update

    You don’t need a developer to train or modify the bot. Your content team can manage it.

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Support Beyond Go-Live

Gestisoft Is Your Best Choice for AI Virtual Assistant for 311 Support

As municipal services evolve, Gestisoft continues to support municipalities beyond implementation and go-live, helping ensure the AI Virtual Assistant for 311 remains accurate, effective, and aligned with approved services, policies, and workflows. Our partnership approach helps municipalities maximize their investment while maintaining consistent, reliable citizen service.

Let’s see if a chatbot is right for your city

Let’s see if a chatbot is right for your city

Not sure if a virtual assistant is the right fit for your services? Let’s take a closer look together. We’ll evaluate your needs, walk through real examples, and help you decide if a chatbot can create value for your residents and your team.

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  • An AI Virtual Assistant for 311 is a digital assistant that helps municipalities respond to resident inquiries, guide service requests, and provide consistent information as part of their 311 service model. It works alongside existing 311 workflows rather than replacing staff or systems.

  • The virtual assistant integrates with Civio and existing citizen request and 311 workflows, ensuring interactions are captured, routed, and managed consistently within municipal systems.