Public and Parapublic Sector

Government Software for Public Sector Efficiency

Improve constituent services, cut costs and increase transparency

There’s more pressure on the public sector than ever before. Citizens demand absolute transparency and efficiency and without exact, reliable systems in place the trust at the heart of the government-constituent relationship can break down quickly. But the pressure doesn’t end there; you need to make sure collaboration between departments is swift and changing regulations are met without delay. In short, government software has to manage a variety of complex relationships without adding undue financial pressure to operations.

CRM solutions that facilitate easier citizen transactions

Gestisoft is a leading provider of CRM based government software solutions with proven track of record. Gestisoft helps you maximize the benefits of technology with software that: 

• Improve citizen-government relations
• Increase financial accountability
• Improve access to government services
• Reduce pressures on emergency services
• Maximize operational efficiency and reduce costs
• Manage complex asset bases and information services

Provincial/Federal government and agencies improve customer relations and provide better service to the citizens

In the public sector, CRM is primarily concerned with efficiently delivering services to citizens and improve relationship. In addition, such organizations are looking at sustained cost reductions, increased customer knowledge and better employee morale. Gestisoft offers CRM based solutions customized for specific Government needs: 

• Constituent and Contact Management
• Call Center (Inbound/Outbound)
• Multi-channel communications
• Assets Management
• Helpdesk/Case/Complaint/Request Management
• Contracts Management
• Partner Relationship Management
• Evaluation, Inspection, Permit and License Management
• Citizen, Partner Self-Service
• One Central Database

Municipalities provide a one-stop service to citizens through 311 call centre

With CRM for Municipalities software, citizens get a one-stop service (311) to check city library hours, complain about a neighbor's barking dog, report an abandoned car, or send positive feedback to the parks department for a job well done. With an immediate access to knowledgebase and citizen’s information, call center agents can respond more quickly to requests and track them through to resolution, creating lasting and beneficial relationships: 

• Reduce 911 Calls by up to 50%
• Obtain a Single View of All Citizens
• Manage Relations with One Central Database
• Ensure Focused and Consistent Request Processing
• Locate Requestors on a Local Map
• Manage Work Orders

Data management, security is non-negotiable

Data security will always be critical; but even with the most robust technology solutions you can’t overcome human error. You need the right government software in place to overcome inefficiencies, ease the process of case management and identify errors when they arise, before they become critical. Gestisoft government software has the secure functionality you need for: 

• Role based data access
• Automating manual processes and eliminate human error
• Advanced reporting standards and early error identification
• Compliance with changing data handling regulations
• A modernized, effective and happy workforce

Our disciplined, agile approach minimizes the complexity and risk of technology implementations while maximizing project success. We ask the right questions to get to the root of our clients’ problems in order to recommend and implement the right Software Solution the first time.

Call us at 514.399.9999 to speak with a Governmental Software Expert send us an email at info@gestisoft.com today.

Gestisoft. Just Right.