Microsoft Dynamics CRM

Discover Microsoft Dynamics CRM 2011

Experience the power of productivity

Increase revenue, maximize your marketing investments, improve customer satisfaction and turbo-charge the interactions in your organization thanks to a familiar, intelligent and connected CRM solution.

Sales - Increase your revenue

Microsoft Dynamics CRM 2011 helps you optimize your sales activities with a highly intuitive interface taking advantage of embedded Microsoft Office capabilities. The familiar and intelligent functionalities allow you to spend more time with customers, reduce sales cycles, increase sales closing rate and achieve real-time insight.

An efficient solution to:

• Improve sales planning and management
• Automate your lead system
• Manage opportunities effectively
• Streamline account management
• Boost sales productivity
• Enhance pipeline management
• Simplify process workflow
• Gain visibility and improve decision making

Service - Improve customer satisfaction

Microsoft Dynamics CRM 2011 meets the expectations of the most demanding customers. This robust and flexible is appreciated by users for its familiar functionalities and interface allowing them to work in a personal, natural way. It also delivers insightful and actionable information that can be used by customer service professionals. The result is a connected, collaborative and integrated organization.

An efficient solution to:

• Manage accounts with insight and collaboration
• Enhance customer service with insightful, actionable intelligence
• Respond to cases quickly and precisely
• Simplify contract management
• Get the right information at the right time
• Streamline scheduling with all resources required to perform a service
• Establish processes that facilitate a connected organization that is collaborative and integrated

Marketing - Commercialize more efficiently

Microsoft Dynamics CRM 2011 transforms every touch point into a marketing opportunity. The familiar and intelligent marketing fonctionalities help you harness the undiscovered potential within your customer base. With this simple and flexible solution, engineered to fit your business, you can market more effectively, improve productivity and gain insight into your marketing efforts.

An efficient solution to:

• Manage your data effectively
• Pinpoint your marketing efforts
• Streamline campaign planning
• Simplify campaign execution
• Improve response management
• Streamline lead tracking
• Extend value with Microsoft Office
• Automate workflows
• Gain key insights for decision making

Extended CRM (xRM) – Integrate your other relations and operational processes

Organizations also need to manage other relationships that are integral to success – employees, partners, suppliers, distributors, vendors and many other critical stakeholders. Microsoft Dynamics CRM can easily be customized for these “Extended CRM” scenarios and enhance the value of all relationships, improve business relevance and fit, drive operational excellence and increase business insights.

An efficient solution to:

• Rapid customizations, dynamic services and prebuilt functionality
• Third-party plug-ins and applications
• Configurable rules, processes and workflows
• Superior scalability and performance
• Extension of CRM with the global Microsoft Partner Network
• Discover solutions with the new Microsoft Dynamics Marketplace

Need a CRM solution tailored to your needs?

Gestisoft proposes Microsoft Dynamics CRM solutions adapted to the needs of every types of organizations. Call us today at (514) 399-9999 or send us an email at info@gestisoft.com to discover the solution just right for you.

Gestisoft. Just Right.