Customer Service Management

Maximize Customer Satisfaction with an Outstanding Customer Service

Centralize customer data, improve requests handling and optimize workflow

Relying heavily on your call center to manage your customer service channels requires a robust customer service solution. Manufacturers, distributors, service firms and government organizations can all benefit from the scalability and flexibility of customer service CRM. Maximize customer satisfaction by improving your service department efficiency at handling customers' requests or resolving their incidents ans cases.

Workflow engine and response tickets

It’s difficult to manage a consistent requests procedure when important documentation is held on individual desktops or in different departments. Quick access to full client service histories will improve the quality of your customer request handling and reduce its resolution timeline. A powerful workflow engine built within Gestisoft’s customer service solutions enables the quick assignment of tickets or work orders and a faster resolution of problems.

Intuitive Dashboards for effective decision making

For management to make the best decisions about the request handling standards in their business they need instantaneous access to reliable data and an easy method for analysis. Intuitive dashboards and the ability to export information to Microsoft Excel® and other compatible programs gives Gestisoft’s customer service solution the edge you require.

Interactive customer services portal

Make it easier for customers to find information, documentation, submit service requests and monitor the progress of request tickets with an interactive portal designed to take the burden off your call center and improve customer satisfaction.

Customer service solution that fits your industry

All organizations must make sure their customers stay satisfied with the products and services they purchased. Even if the goal is the same, supporting customers requires different processes from one industry to another. Gestisoft is well aware of the reality of each industry and can implement a customer service solution that not only fits your industry but that also takes into account the particularities of your organization.

• Government Sector – use 311 Service Center for an active citizen relationship
• Manufacturers – manage complaints and product information requests
• Distributors – give accurate order status updates
• Professional Services – gain the efficiencies that keep you ahead of the competition
• Field Service – for timely resolution of maintenance and repair jobs
• Regulated Members Organizations – for efficient members’ requests handling

For 15 years, Gestisoft has implemented CRM based customer service solutions tailored to the needs of small and medium-sized businesses as well as those of larger companies and public organizations. Choose Gestisoft for professional, high-performance customer service CRM solutions that generate rapid ROI. Find out which CRM solution is right for your business - call us at 514.399.9999 or email us at info@gestisoft.com.

Gestisoft. Just Right.